Overview:
In this role, you will be responsible for coordinating and dispatching our roadside mechanics to assist customers with vehicle breakdowns and emergencies. The ideal candidate should thrive in a fast-paced environment, possess excellent communication skills, and have a strong ability to multitask.
Responsibilities:
- Receive and manage incoming calls from customers requiring roadside assistance.
- Gather pertinent information from callers, including location, vehicle details, and nature of the issue.
- Assess urgency and prioritize service requests based on customer needs and available resources.
- Dispatch and coordinate the nearest available mechanic to the customer's location.
- Provide accurate and clear instructions to mechanics regarding customer location and issue.
- Maintain communication with mechanics and customers to ensure timely arrival and resolution.
- Monitor and track the status of ongoing service calls.
- Document all service activities, including actions taken and resolutions achieved.
- Coordinate with service providers, towing companies, and other stakeholders as necessary.
- Provide exceptional customer service and maintain a professional demeanor at all times.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
