Job Summary
We are seeking an energetic and detail-oriented Bilingual Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our diverse client base, providing exceptional support and ensuring smooth communication in both English and another language. Your enthusiasm, organizational skills, and technical proficiency will help foster positive relationships, resolve inquiries efficiently, and contribute to overall customer satisfaction. This paid position offers an excellent opportunity to develop your office management and customer service skills in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via multi-line phone systems, email, and live chat in both languages
- Manage client accounts using software such as QuickBooks and maintain accurate data entry records
- Assist with front desk responsibilities including greeting visitors, answering phones, and directing calls with professional phone etiquette
- Support office operations by organizing spreadsheets, filing documents, and managing calendar appointments
- Provide administrative support through word processing, proofreading, and document preparation using Microsoft Office and Google Workspace
- Handle billing, invoicing, and basic bookkeeping tasks to ensure accurate financial records
- Collaborate with team members on office management tasks to improve workflow efficiency and client communication
Requirements
- Proven experience in office management, administrative support, or customer service roles with clerical responsibilities
- Bilingual proficiency in English and another language; strong verbal and written communication skills in both languages
- Familiarity with productivity software including Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry tools
- Technical proficiency with computer literacy, including experience with QuickBooks, spreadsheets, file management systems, and multi-line phone systems
- Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
- Previous experience as a dental or medical receptionist or personal assistant is a plus
- Strong phone communication skills coupled with professional phone etiquette and customer support experience
- Ability to proofread documents accurately while maintaining high attention to detail
- Knowledge of office equipment such as fax machines, printers, and filing systems is desirable
Join us in delivering outstanding service while advancing your career in a vibrant environment that values your skills!
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
Work Location: In person
