Position Summary
ON//X exists to build strong bodies, empowered lives, and thriving communities with purpose — we are purpose driven people serving people driven by purpose, rooted in Faith, Family and Achievement. As Member Experience Curator, you are the first real conversation a prospective member has with ON//X — and one of the most consistent voices they hear after they join. This is a relational and influential role. You enjoy connecting with others to understand what they are wanting in life, how their current fitness routine is falling short in supporting that and finally connecting what ON//X has for them to better their way forward.
The role doesn't end at signature. You own the relationship through their onboarding into the club and beyond – assisting with their fitness and account needs as well as checking in proactively so members stay committed to themselves.
Key Responsibilities
New Member Acquisition
- Connect with prospects to understand how their fitness routine is supporting their best life
- Tour prospects through the club and influence and persuade them in a consultative manner toward joining with those services best positioned to help elevate their life
- Contact prospects to book tour appointments
- Participate in internal and external fitness and social events to generate prospects and book appointments
General Service
- Greet and check in members, treating every arrival as a warm personal welcome, never just a card scan
- Meet and qualify prospects at entry, connecting them with the sales team
- Answer phones and handle in-club service requests at the desk
- Help members use the Mobile app for personal info, billing, and account activity
- Keep the Performance Club stocked, tidy, and inviting
- Know company policy well enough to handle billing and contract questions — including saving cancellation requests — without unnecessary escalation
- Make new-member and member check-in calls (better than “checkin”)
Training, Recovery & Locker Room Spaces
- Support new member onboarding sessions
- Walk the Performance Club to assist members — cleaning up, answering questions, delivering towels or water, giving spots, assisting members with photography
- Confidently operate and teach use of ON//X’s whole regimen: assessment, cardio, strength and recovery equipment.
- Help members use the Mobile App to assist their performance journey
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Are you available 5 days a week, some weekends. 8 hour shifts can start as early as 8 am and can end as late as midnight.
- Start Date - would you be able to start on or about 10.13.26
- Physical Demands - are you comfortable on your feet for most of the shift and regularly lifting 45lbs or more?
- Are you motivated by selling services?
- Do you exercise at least weekly?
- Are you interested in learning more about exercising?
Work Location: In person
