Under general direction of Letters and Science IT Service Desk and Desktop Support Manager, provide advanced consultation, training, instruction, and troubleshooting/problem-solving to faculty, research staff, administrative staff, graduate students, and other affiliates across the 50+ Letters and Science departments for hardware, software, network and related computer systems, specialized research equipment, and handheld and peripheral devices. Ensure operation of such systems for individuals and groups of computer and IT service users. Analyze, recommend, install, configure, and evaluate systems and tools for internal and end user use. Develop and conduct tests of hardware and software and report on configurations and behavior. Develop and provide technical documentation and training. Assess needs and recommend hardware and software acquisitions and upgrades. Supervise student employees in providing services described above. Fulfill information security duties; manage and report on compliance with security controls, execute incident response plans, and ensure that information security and privacy are a priority across all duties.
Apply By Date
9/2/2026 at 11:59pm
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
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no Minimum Education required.
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Training or experience providing advanced technical support and consulting services (e.g., troubleshooting and problem solving of Microsoft Windows and Apple macOS client operating systems; common office applications, including the Microsoft Office suite, Adobe Creative Cloud; computers; network printers; software; network and related computer systems; and handheld and peripheral devices) to clients via in telephone, email, online chat, and in person.
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Training or experience with managing incidents and requests through IT Service Management (“ticketing”) systems, and with associated methodologies for knowledge capture and reuse.
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Training or experience in use, configuration, and troubleshooting of networking protocols and services such as DHCP, DNS, TCP/IP, etc. and common networking hardware such as switches, client firewalls, VPN clients, etc.
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Training or experience with at least one systems scripting/automation language, such as batch/shell scripting or interpreted high level language scripting (e.g., GNU BASH, Windows PowerShell, Python, and Perl).
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Experience with securely configuring and maintaining systems in accordance with common IT security policies and frameworks such as UC IS-3, CIS Benchmarks, NIST/ISO standards, etc.
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Demonstrated written and oral communications skills to explain technical materials in nontechnical terms, and develop and deliver training, documentation, and instruction on advanced technical topics to both nontechnical and technical audiences.
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Skills to organize work effectively to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity.
Preferred Qualifications
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Certification in ITIL Foundations or similar IT Service Management (ITSM) methodology and/or certifications in support of advanced technical troubleshooting and problem solving, such as CompTIA A+, Network+, Microsoft Desktop and Applications, vendor-specific hardware repair certifications, etc.
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Experience providing advanced technical support and consultation for common research and statistical software package, such as Matlab, SPSS, SAS, Stata, etc. Experience managing and using the Linux operating systems.
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Experience using at least one endpoint management platform, such as HCL BigFix, Microsoft Endpoint Management, or Jamf.2
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Interpersonal communication experience to clearly and effectively interact with individuals of varying ages and cultural backgrounds and perspectives to research, secure, and/or provide information to clarify situations, resolve problems and/or training/guidance to other staff members.
Key Responsibilities
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50% - TIER 2 TECHNICAL SUPPORT
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30% - IT SERVICE MANAGEMENT
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10% - TECHNICAL PROJECT MANAGEMENT
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10% - SYSTEMS ADMINISTRATION
Department Overview
The Letters and Science Information Technology Services Unit (LS IT) service center within the College of Letters and Science provides information technology services and support to the 50+ departments, programs, and centers within the college and to external clients. LS IT provides helpdesk/desktop support service for more than 4,000 workstations and laptops, systems administration for more than 100 servers, and development services for business and academic applications and websites. This position is a member of the service desk and desktop support team, serving as an escalation point for advanced technology support needs.
POSITION INFORMATION
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.
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High quality and low-cost medical plans to choose from to fit your family's needs
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UC pays for dental and vision coverage for you and your family
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Retirement plans for eligible employees including Pension and other Retirement Saving Plans
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Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
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Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
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Lactation Support Program and Family Care discounts and resources
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Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
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On-site Employee Assistance Program including access to free mental health services
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Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
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Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
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Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
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Access to free professional development courses and learning opportunities for personal and professional growth
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Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
Physical Demands
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Standing - Occasional Up to 3 Hours
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Walking - Occasional Up to 3 Hours
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Sitting - Frequent 3 to 6 Hours
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Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
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Lifting/Carrying 26-50 lbs - Never 0 Hours
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Lifting/Carrying over 50 lbs - Never 0 Hours
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Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
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Pushing/Pulling 26-50 lbs - Never 0 Hours
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Pushing/Pulling over 50 lbs - Never 0 Hours
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Bending/Stooping - Occasional Up to 3 Hours
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Squatting/Kneeling - Occasional Up to 3 Hours
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Twisting - Occasional Up to 3 Hours
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Climbing (e.g., stairs or ladders) - Never 0 Hours
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Reaching overhead - Occasional Up to 3 Hours
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Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Environmental Demands
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Chemicals, dust, gases, or fumes - Never 0 Hours
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Loud noise levels - Never 0 Hours
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Marked changes in humidity or temperature - Never 0 Hours
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Microwave/Radiation - Never 0 Hours
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Operating motor vehicles and/or equipment - Never 0 Hours
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Extreme Temperatures - Never 0 Hours
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Uneven Surfaces or Elevations - Never 0 Hours
Mental Demands
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Sustained attention and concentration - Frequent 3 to 6 Hours
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Complex problem solving/reasoning - Occasional Up to 3 Hours
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Ability to organize & prioritize - Frequent 3 to 6 Hours
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Communication skills - Frequent 3 to 6 Hours
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Numerical skills - Occasional Up to 3 Hours
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Constant Interaction - Frequent 3 to 6 Hours
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Customer/Patient Contact - Frequent 3 to 6 Hours
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Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Abide by the UC Davis Principles of Community in all interactions.• Work occasional night, weekend, and holiday hours in support of unit goals, including minimizing business-hour systems downtime.• Meet deadlines and work overtime as needed to meet project commitments.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
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This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
