SUMMARY:
The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Customer Service Representative will be required to attend training on an as needed basis. The hours for this shift are 10AM-6:30PM and 11AM-7:30PM (2 openings)
Essential Duties/ Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties include the following: Other duties may be assigned
Required Education/ Experience
High School Diploma or G.E.D equivalent required
Strong customer service skills and 2+ years of previous customer service experience (scheduling, taking in-bound calls and making outbound calls)
2+ years of experience with case management systems
Knowledge of medical terminology
Problem solving skills
Data Entry Skills
Excellent Computer skills and proficiency in Microsoft Office Suite
Excellent verbal and written communication skills
Able to maintain confidentiality
Able to work under minimal supervision
