Responsible for daily contact of past due MCU relationships, with a focus on problem resolution, minimizing
losses and maximizing relationships for Marine Credit Union. CDRs must ensure a high level of service to
our members and adhere to strict compliance with Federal and State laws and regulations relating to credit
and collections.
Duties and Responsibilities:
- Contact daily assigned collection routes and continue until worked to completing.
- Document relationships and problem resolutions using the quality collection principles.
- Develop and implements strategies to fully resolve past due balances.
- Research and skip trace of past due members to make contact.
- Strict adherence to all regulatory and legal compliance with Federal and State credit and collection laws.
- Identify delinquent accounts and establish priorities for taking action to repossess, foreclose, and take
possession of collateral security to reduce losses.
- Mail legal documents and notices in compliance with state and federal regulations
- Audit repossession documents for completeness and accuracy and identify trends and issues.
- Monitor bankruptcy payments and initiate modification according to MCU policy & procedures.
- Effectively liaise with regional, district and branch managers on collection activities.
- Ensure each member is treated with dignity and respect and receives quality member service.
- Represent MCU in litigation related to collection activities.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- In depth knowledge of current federal and state rules and regulations regarding credit and collection
activities.
Education and Experience:
- Bachelor’s Degree in business related field is preferred but not required.
- Minimum of 1 year knowledge of effective Collection experience preferred including repossession,
judgement, and garnishment, preferably in a credit union or retail bank.
- Experience working in a process-oriented environment with importance placed on attention to detail.
- Previous consumer lending experience is a plus.
Physical Requirements (with or without accommodation):
- Long periods of sitting will occur regularly.
- Occasional lifting and/or moving 15 lbs or less.
- Use of a computer and telephone required.
- Occasional bending, stooping, or crouching may be required.
This job description is not a complete statement of all duties and responsibilities comprising this position.
