Inbound Customer Service Representative
CSR / AVP Holdings, LLC. – La Vista, NE
Monday - Friday
8:30am - 5:00pm
Company Overview:
CSR / AVP Holdings, LLC is a national distributor of animal health products (e.g., pharmaceuticals, vaccines, veterinary supplies and equipment, etc.) located in Omaha, Nebraska. We are also an online retailer of pet prescriptions and supplies selling direct to consumer via our website www.petpawsrx.com.
Job Description
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both by phone and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- high school diploma or equivalent
- proficient in relevant computer applications
- required language proficiency
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology
- some experience in a call center or customer service environment
- good data entry and typing skills
- knowledge of administration and clerical processes
Key Competencies
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- team work
- stress tolerance
- resilience
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Location:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- La Vista, NE 68128 (Required)
Ability to Relocate:
- La Vista, NE 68128: Relocate before starting work (Preferred)
Work Location: In person
