We are seeking a professional, organized, and computer-savvy Administrative Assistant to support daily operations for a small tourism business. This position is ideal for someone who enjoys working with guests, managing details, and helping keep office systems, bookings, communications, and events running smoothly.
Key Responsibilities
- Answer phone calls and respond to emails in a professional and welcoming manner.
- Manage reservations, scheduling, booking changes, cancellations, and guest follow-up using booking software.
- Keep bookings accurate and up to date for individual guests, travel agents, tour companies, and partner organizations.
- Use Square for payments, refunds, merchandise sales, and related transaction support.
- Assist with QuickBooks, receipts, records, and basic bookkeeping support.
- Manage merchandise inventory, including in-person sales displays and online store orders.
- Maintain employee records, staff contact information, training records, schedules, and confidential files.
- Support social media and marketing efforts, including Facebook and Instagram updates.
- Assist with marketing, creating graphics, flyers, event promotions, and online marketing materials as skills allow.
- Help coordinate weekly summer events, including communication, reservations, promotion, and setup details.
- Keep digital files, calendars, spreadsheets, and office records organized and current.
- Communicate clearly with owners, staff, vendors, musicians, travel partners, and guests.
- Other duties as assigned.
Desired Skills and Qualifications
- Strong computer skills and confidence using online systems, email, calendars, spreadsheets, and digital files.·
- Experience with Peek, Square, QuickBooks, online stores, or social media platforms is helpful.·
- Excellent attention to detail and the ability to manage multiple tasks.·
- Strong written and verbal communication skills.·
- Previous experience in administration, customer service, tourism, hospitality, retail, or events preferred.·
- Basic graphic design or visual marketing skills are a plus.·
- Dependable, independant, trustworthy, flexible, and comfortable working in a small-business environment.·
- Able to handle guest, employee, and business information with care and confidentiality.
Please review our website, Facebook page and TripAdvisor reviews and if you feel excited about being part of our team please send cover letter outlining qualifications, resume and three references to [email protected].
Pay: $20.00 - $30.00 per hour
Location:
- Fairbanks, AK 99709 (Required)
Ability to Commute:
- Fairbanks, AK 99709 (Required)
Work Location: In person
