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Healthcare Hospital Dispatcher
Day Shift 7:00 AM to 4:00 PM
Onsite at Customer Location: 10121 Bacon Drive Beltsville, MD 20705
At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.
DILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, supply chain, and logistics provider with locations and partners throughout the country to better serve our clients.
Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider. These services include: · Fulltime local and regional dedicated driver leasing positions · Over the Road, LTL, FTL shipments · Domestic and International Freight · Cartage and Small Package / Pallet Network Program, Final Mile and On-Demand Courier services.
The Medical Courier – Hospital Dispatcher is a full-time employee, responsible for coordinating, monitoring, and managing time-critical medical courier deliveries. This position does not involve driving or physical transport. Instead, the specialist serves as a central point of contact for STAT and on-demand requests, ensuring accurate dispatching, real-time tracking, and compliance with healthcare logistics standards. The ideal candidate is highly organized, technically proficient, and thrives in a fast-paced, high-urgency environment.
Essential Duties & Responsibilities
· Receive, prioritize, and dispatch STAT, on-demand, and routed medical delivery requests
· Coordinate courier assignments to ensure timely and compliant pickups and deliveries
· Monitor active deliveries in real time and proactively resolve delays or issues
· Maintain constant communication with couriers, healthcare facilities, and internal teams
· Accurately enter, update, and manage orders in dispatch and logistics software
· Ensure all deliveries comply with HIPAA, chain-of-custody, and company protocols
· Document delivery confirmations, exceptions, and incident reports
· Escalate urgent or high-risk issues according to established procedures
· Maintain professionalism and confidentiality in all communications
· Meet performance standards for response time, accuracy, and customer satisfaction
Required Qualifications
· High school diploma or equivalent
· Strong computer skills and ability to quickly learn dispatch and logistics platforms
· Proficiency with email, web-based systems, spreadsheets, and messaging tools
· Reliable high-speed internet connection and dedicated home workspace
· Excellent multitasking, organization, and time-management skills
· Ability to remain calm and effective under STAT and emergency conditions
· Strong verbal and written communication skills
Preferred Qualifications
· Experience in medical courier dispatch, logistics, or transportation coordination
· Familiarity with STAT, on-demand, or healthcare operations
· Knowledge of HIPAA and healthcare compliance requirements
· Call center, dispatch, or healthcare coordination experience
Work Environment
· Prolonged periods of computer use and phone communication
· Fast-paced, deadline-driven environment with frequent STAT requests
Compensation & Benefits
· Competitive hourly wage or salary
· Overtime eligibility in accordance with labor laws
· Paid training and ongoing professional development
· Health, dental, vision, and additional benefits (as applicable)
· Paid time off and holidays
PHYSICAL DEMANDS/REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and be mobile. The employee may occasionally lift and/or move various amounts depending on position.
We are proud to be an Equal Opportunity Employer.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Application Question(s):
- The hours for this job are the Day Shift of 7:00 AM to 4:00 PM. Please confirm you can work these hours with a YES.
Work Location: In person
