Manage the day-to-day operations of the Office of Residential Life, including inquiries, ensuring that all rules and regulations are carefully enforced.
Serve in the on-call rotation, responding to residential hall crisis and emergencies.
Manage and direct all functions related to the room assignment process for students, including all applications, fees, and contracts, as well as room change requests and consolidations.
Coordinate move-in/move-out, hall opening/closing, break housing, and summer housing logistics.
Communicate policies to students, staff, and parents.
Conduct ongoing inspection and evaluation of housing facilities & manage and address concerns from students pertaining to facilities and housekeeping issues.
Lead the residential curriculum/learning outcomes and ensure quality programming across all residential areas.
Ensure accurate billing and maintain accurate records regarding occupancy, immunizations, and meal plans.
Annually update all housing documents (e.g. handbooks, applications, etc.) and policies.
Additional duties as assigned.
Recruit, hire, assign, train, supervise, and evaluate professional staff (e.g., RDs) and student staff (RAs, desk attendants, hall councils).
Coordinate, develop and implement training and staff development programs for all levels of staff.
Develop training materials, training schedules, and evaluation processes for staff in all levels of the residence life.
Provide instruction, guidance, formal, and informal feedback to staff regarding responsibilities and work performance.
Set agenda and facilitate weekly residence life team meetings and monthly campus wide meetings.
Maintain the professional staff on-call and break schedule.
Serve as personal resource for students in support regarding residential life, personal, and college matters
Establish and maintain communication with students living in the residence halls through individual outreach and community meetings. Mandatory hall meetings of all residents are required at the beginning of each semester to review policy/procedure and answer questions
Supervise, support, and evaluate assigned team of Resident Assistants (RA)
Conduct periodic health and safety room checks of all rooms
Assume On-Call responsibility for assigned residence hall during the week and for all residence halls on a scheduled basis
With the assistance of the RAs, inventory each room prior to the opening of school and fill out the check-in sheets
Ensure that students are living in their assigned rooms
Assume responsibility for keeping all keys secure, and collect keys when residents move out of the building
Respond to crisis situations in accordance with University procedures
Assist the students in the development, implementation, and oversight of the Residential Hall Council, with the eventual goal of self-governance within the halls
