Responsibilities:
- Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.
- Builds repeat customer business and loyalty through direct guest interaction, soliciting feedback, and troubleshooting customer complaints.
- Monitors the condition of the spa and reports any problems to maintenance or the Spa Manager.
- Places and receives telephone communications and makes reservations.
- Keeps front desk stocked with supplies and places orders.
- Responsible for cash handling and balancing cash bank.
- Regular attendance required.
- Other duties may be assigned as needed.
Target Salary Range:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Preferred
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Must have a minimum of 1 year of health spa experience. 1 year of supervisory experience a plus.
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Must be able to effectively communicate in English. Ability to read and interpret documents such as safety rules, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers. Strong interpersonal skills.
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Must have working knowledge of Microsoft Office products. Agilysys experience preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
