About IT Group NW
Our employees are our greatest asset, with clients a close second. Since 1996, we’ve measured our success by the strength of our relationships, which we build through supporting small business technology.
To uphold our high standard of customer service, we seek technically skilled individuals who share our commitment to creating meaningful connections with our clients and with each other.
Our working environment fosters creativity and innovation, offering numerous opportunities to make a meaningful impact.
We’re committed to investing in your personal and professional growth, and in return, we ask for care and dedication to the quality of your work.
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Position Description
We're looking for a thoughtful, people-focused Technical Account Manager who thrives on building strong client relationships while delivering hands-on technical expertise. In this role, you’ll be a trusted advisor for a subset of IT Group NW clients by checking in regularly, providing technical solutions, and managing projects from consultation through deployment. You’ll occasionally recommend and implement business-grade technology, including networking, servers, and workstations, while working closely with a skilled team that values collaboration, integrity, and care in every interaction. If you’re someone who loves both solving problems and supporting people, we want to meet you!
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Position Responsibilities
- Manage the business relationship for a subset of IT Group NW clients.
- Regularly check in with clients via phone, email, and/or on-site presence.
- Manage the deployment of equipment such as networking hardware, servers, workstations, and peripherals.
- Collaborate with other technical staff and management.
- Manage technical projects, implementations, and deployments.
- Provide high-level and escalated technical support to IT Group NW staff and clients.
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Job Requirements
- 5+ years of experience supporting business end-users via a technical support position.
- At least 1 year of account or project management experience.
- You must or immediately plan to live within 30 miles of Tigard, OR.
- Ability to lift 50+ pounds.
- A valid driver’s license, automobile insurance, and reliable transportation.
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Technical Requirements
Interested candidates should be comfortable supporting and developing solutions for a majority of the following areas:
- PC hardware and standard peripherals
- Microsoft Windows 11
- Microsoft Office 2019+
- Microsoft 365
- Microsoft Exchange Online
- Microsoft Teams
- Microsoft SharePoint
- Microsoft Azure / Entra ID / InTune / MDM
- WAN, LAN, WiFi and VPN technologies
- Cybersecurity (E.g., anti-virus, spam and phishing, firewall, content filtering)
- Remote Access (E.g., Remote Desktop, TeamViewer, Citrix)
- Virtualization (E.g., Hyper-V, VMWare)
- Windows Server Roles and Features (E.g., DHCP, DNS, Active Directory, Group Policy, Routing and Remote Access, Remote Desktop Gateway, Hyper-V)
- Microsoft NTFS and ACL best practices
- Business-grade printers, scanners, copiers
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Other Considerations
- The ideal candidate for our TAM position truly enjoys working with people. This is the most important trait you must have. Whether treating teammates with respect and dignity or showing patience with even the most difficult client, you have to enjoy what you do, and it has to show.
- Our employees must demonstrate care in all aspects of their working lives. We care about the people around us, we care about the people we work for, and we care about the quality of work we provide. If you struggle to care while working or are looking for something more “behind the scenes”, this is not the position for you.
- Your knowledge and expertise will be carefully scrutinized during our interview process. You will be asked to demonstrate your technical knowledge, ability to prioritize, awareness of security principles, knowledge of current and emerging technical solutions, and ability to simplify complicated technology for the layman.
- MSP experience is not required but is hugely advantageous for this position.
- Also not required but nice to have is any completed coursework, degrees, certifications, or other formal education centered around technology.
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Work Location, Travel
- This is a dynamic hybrid role that offers flexibility in your work location.
- We currently aim for all technical staff to be in the office at least on Tuesdays and Thursdays. In addition to office-based work, you’ll also spend a varying amount of time at client sites. Outside of these expectations, the position allows for work from home.
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Benefits and Compensation
- Starting salary to be determined based on skills and experience.
- All employees receive company-paid medical insurance (employee and family), dental insurance (employee and family), life insurance (employee only) and long-term disability (employee only) insurance.
- Paid time off for six major holidays.
- 200 hours of paid time off each year (combined vacation and sick time).
- Retirement plan (SEP-IRA), completely company-paid upon reaching 3 years tenure.
- Charitable donation matching.
- A yearly allotment of on-the-clock hours to be used to study for certifications or other select formal education.
- Bi-annual merit and tenure-based bonuses.
- After 1 year of employment, you will become eligible to reduce your working hours to 32.5/week with no reduction in pay.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Compensation Package:
Experience:
- Technical support: 5 years (Required)
- Account management: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Portland, OR 97223 (Required)
Ability to Relocate:
- Portland, OR 97223: Relocate before starting work (Required)
Work Location: In person
