Job Title: Implementation Project Manager (GovTech SaaS)
Location: Hybrid (U.S. Based) – Regular in-office work required with occasional travel to client sites.
Company: AscendUX
Salary: Competitive, with opportunity for yearly performance bonus
Job Type: Full-time
Company Description
AscendUX is a California-based consulting firm dedicated to helping government agencies modernize their digital services. We partner with established GovTech software providers to deliver seamless, compliant solutions to public sector clients. Our team is focused on practical problem-solving, collaboration, and delivering measurable outcomes for the communities we serve.
Role Description
We are seeking an Implementation Project Manager to lead end-to-end SaaS implementations for our government clients. You will be the primary point of contact for clients, managing projects from kickoff through go-live and post-launch stabilization.
This is a role for someone who is independent, responsible, and can see a project through to completion. You will own the client relationship, coordinate with internal and external stakeholders, and ensure successful delivery.
This is not a software development role. You will not be writing code. You will be the implementation expert, translating complex government use cases into structured project plans, configuring workflows, managing stakeholder expectations, and ensuring a successful delivery for our clients.
Key Responsibilities
- Serve as the primary point of contact for clients throughout the implementation lifecycle.
- Manage project timelines, milestones, and deliverables from kickoff through go-live and post-launch stabilization.
- Facilitate client meetings, document decisions, and communicate progress to stakeholders.
- Align cross-functional teams (product, engineering, customer success) to ensure smooth delivery.
- Monitor risks and issues, develop mitigation plans, and ensure implementations are delivered on scope, on schedule, and within agreed quality standards.
- Lead client training, post-implementation review, and ongoing relationship management to promote adoption and long-term success.
- Travel to on-site locations as needed for client engagements (up to 15-20%).
Qualifications
- Experience: Minimum of 2 years of experience in client-facing SaaS implementations, enterprise software deployments, or similarly complex project management roles.
- GovTech Knowledge: Experience working with or for government organizations, municipalities, or other public sector clients is strongly preferred.
- Project Management Skills: Proven ability to manage scope, timeline, budget, risks, and dependencies. Ability to establish process amid ambiguity.
- Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the ability to build trust and communicate clearly across roles and seniority levels.
- Technical Fluency: Comfortable working with technical concepts (APIs, integrations, user permissions, data imports).
- Certifications: PMP, CSM, or ITIL certification is a plus but not required.
- Independence: Ability to work well under pressure and manage projects without the need for micromanagement. This is an employee-forward company that trusts its team to deliver.
- Travel: Ability to travel up to 15-20% to support client engagements.
Why Join AscendUX
- Mission-Driven Work: You will help modernize critical government services that impact communities.
- High-Impact Role: You will own client engagements and have a direct impact on project success.
- Growth Opportunity: Clear runway to grow into a leadership role as we expand our GovTech practice.
- Competitive Compensation: Competitive salary with opportunity for a yearly performance bonus.
How to Apply
Please send your resume and a brief cover letter to [email protected]. In your cover letter, tell us about a complex SaaS implementation you led and how you managed it to successful completion.
AscendUX is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Must be legally authorized to work in the United States. This position requires verification of U.S. employment eligibility. Applicants must be currently authorized to work in the United States on a full-time basis.
A background check will be required for the successful candidate as part of the hiring process. Join us if you’re passionate about leading innovative projects that transform organizations through technology! We value leadership qualities like strategic thinking, effective communication skills, negotiation abilities, and a proactive approach to problem-solving—all essential for driving impactful enterprise solutions implementation.
Pay: $94,500.71 - $103,760.17 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Relocation assistance
Experience:
- IT project management: 5 years (Preferred)
License/Certification:
Security clearance:
Ability to Relocate:
- Napa, CA 94559: Relocate before starting work (Preferred)
Willingness to travel:
Work Location: Hybrid remote in Napa, CA 94559
