Front Desk / Client Experience Coordinator
Pure Hydration Bar | River Oaks / Houston, TX
Pay: $14-18/hour, based on experience
Employment Type: Full-Time
Pure Hydration Bar is a luxury wellness and hydration studio in the River Oaks area of Houston. We are looking for a warm, polished, energetic, reliable, and customer-focused Front Desk / Client Experience Coordinator to join our team.
This position is much more than answering phones. You will be the first and last impression of Pure Hydration Bar, helping create an exceptional client experience while supporting appointments, memberships, sales, client follow-up, and daily operations.
We are looking for someone who is naturally friendly, professional, organized, confident speaking with clients, and comfortable recommending services and memberships.
Responsibilities
Client Experience & Front Desk
- Welcome every client warmly and professionally.
- Check clients in and out.
- Answer phones, texts, emails, and client questions promptly.
- Schedule, confirm, reschedule, and manage appointments.
- Maintain an organized and welcoming front-desk environment.
- Assist clients with questions about services, memberships, packages, and promotions.
- Provide a high-end, personalized client experience.
Sales & Membership Growth
- Educate clients about Pure Hydration Bar services and memberships.
- Confidently recommend memberships, packages, and appropriate services.
- Rebook clients before they leave.
- Follow up with leads and clients who have not scheduled.
- Help increase membership retention and client visits.
- Support promotions and special offers.
Client Follow-Up & Reviews
- Follow up with leads through phone, text, or approved communication platforms.
- Encourage satisfied clients to leave Google reviews.
- Help maintain strong client relationships.
- Identify opportunities to bring clients back into the studio.
Social Media & Marketing Support
- Assist with capturing approved photos and short-form video content in the studio.
- Help create behind-the-scenes content and client-experience content when appropriate.
- Support promotions, events, and marketing initiatives.
- Communicate upcoming promotions and campaigns to clients.
- Help the marketing team gather content and client feedback.
Daily Operations
- Maintain a clean, organized, professional front-desk area.
- Assist with opening and closing procedures.
- Process payments accurately.
- Maintain confidentiality of client information.
- Follow company policies and procedures.
- Communicate professionally with management and the clinical team.
- Support the team wherever needed to ensure smooth daily operations.
The Ideal Candidate
We are looking for someone who is:
- Friendly, outgoing, and genuinely enjoys helping people.
- Professional and polished.
- Extremely reliable and punctual.
- Organized and detail-oriented.
- Comfortable talking to clients and making recommendations.
- Comfortable with sales and membership conversations.
- A strong communicator.
- Comfortable using computers, scheduling software, email, and social media.
- Able to multitask in a busy environment.
- Positive, energetic, and team-oriented.
- Comfortable working in a luxury wellness/med-spa environment.
- Able to maintain professionalism and appropriate boundaries at work.
Previous experience in a medical spa, wellness center, IV hydration clinic, aesthetics, hospitality, luxury retail, fitness, or high-end customer service is a plus.
Sales, hospitality, front-desk, or client-service experience is strongly preferred.
What We Offer
- $14-18/hour depending on experience
- Opportunity for performance-based bonuses
- Growth opportunities
- Positive and professional work environment
- Opportunity to be part of a growing wellness brand
If you are energetic, dependable, polished, and love creating an exceptional customer experience, we would love to hear from you.
Please submit your resume and a brief description of why you would be a great fit for Pure Hydration Bar.
Pay: $14.00 - $18.00 per hour
Work Location: In person
