We are a northern Cincinnati manufacturer who is healthy and growing nationally. We're a leader in our market and have a 40+ year success record. We are seeking a highly organized and adaptable Customer Service & Logistics Coordinator to join our team. This role is a critical part of our customer service operations and requires someone who thrives in a fast-paced environment, can juggle multiple priorities, and is committed to delivering excellent support across logistics and customer service functions. This is a full-time, on-site position working Monday-Friday, 7:30 a.m. - 4 p.m.
Key Responsibilities:
- Provide responsive and professional support to customer service and shipping teams via phone, email, and other channels.
- Own the daily preparation, accuracy, organization, and follow-through of Bills of Lading, shipping labels, barcodes, ASNs, and other outbound shipping documentation.
- Troubleshoot logistics issues and follow through to resolution.
- Schedule daily shipments via FedEx, UPS, and coordinate 3rd Party LTL freight as needed
- Request freight quotes.
- Work directly with freight carriers, brokers, and internal teams to resolve missed pickups, delayed shipments, delivery discrepancies, damaged freight, billing questions, and freight disputes.
- Manage exceptions or damaged goods processes and follow up as necessary.
- Perform other duties as assigned to support business operations.
Qualifications:
- Familiarity with freight classes, NMFC, and DOT a plus.
- 2+ years in a logistics, or operations coordination role preferred.
- Ability to multitask and prioritize in a high-pressure environment.
- Highly organized, detail-oriented, and a proactive problem solver.
- Comfortable working both independently and as part of a team.
- Flexible and adaptable to changing priorities.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Shipping Clerk: 2 years (Preferred)
- Logistics: 2 years (Preferred)
Ability to Commute:
- Fairfield, OH 45014 (Required)
Work Location: In person
