The Learning and Development Specialist assists NLHD managers with developing a culture of continuous learning for all staff to ensure high quality service delivery. Plans and deploys the Annual Employee Summit. Maintains and builds the LMS of NLHD. Ensures compliance to annual competencies for accreditation and regulatory agencies.
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Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
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Design, plan, organize, or direct new employee and departmental orientation, and leadership development programs for employees, including physicians/providers
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Devise programs to develop executive potential among employees in lower-level positions
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Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials
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Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.
ORGANIZATION EXPECTATIONS:
Communication
The process of sending and receiving messages with words, verbally, written or in sign language.
Customer Focus
Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
Initiative
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Self-Development
Lifelong, voluntary, and self-motivated learning.
Teamwork
Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
Skills, Knowledge and Abilities
Proficiency Level Skill
Expert Education and Development
Expert Communication skills - oral/written/reading
Senior Interpersonal skills
Senior Organization Skills
Senior Initiative and Motivation
Experience
3-4 years developing training curricula within a health care or social service setting
Experience utilizing technology to deliver high quality trainings
Knowledge of training and development practice and methods, including needs assessment and/or instructional design
Knowledge of training theories and principles, including applied behavioral science, adult learning theory, organizational
development, and/or industry-established models of evaluation
Skill and ability to facilitate and conduct instructor-led and/or virtual training
Ability to organize, manage and lead multiple projects
Knowledge and ability to provide performance coaching and recommend learning solutions
Professional written and verbal communication skills, including group facilitation, influencing and persuading others
Attention to detail and analytical skills
Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
Education
High School Diploma Required
Bachelor's degree Preferred
If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at [email protected] for your correct username and password.
