Role Purpose
Be the reason our residents love calling their home a Fox home.
As a Property Manager, you’re the heartbeat of that experience. You’ll guide residents through every part of their journey with us by creating exceptional tenant experience, handling maintenance, site visits, delinquencies, transitions, and security deposit refunds, making residents want to rent from Fox.
At Fox, we strive to make tenants feel that they are more than a door - they’re people and families whose homes matter. We believe in being a force for good in our community by creating positive experiences, building trust, and taking care of people the way we’d want to be cared for. In this role, you’ll:
● Build real relationships with residents - clear communication and follow-through are your superpowers.
● Coordinate maintenance requests like a pro, balancing urgency with empathy while you find solutions.
● Manage move-ins and move-outs so well that people actually thank you at the end of a lease.
● Keep financial details organized - because the details matter.
● Work with a team that’s collaborative, upbeat, and genuinely proud of what we do.
Your Mission:
Help make Fox the most trusted, sought-after property management company for tenants in Colorado - one great experience at a time.
Key Responsibilities
Maintenance Coordination & Follow Through
● Act as the tenant-facing liaison for maintenance issues and requests.
● Follow up on work orders, vendor scheduling, and communication to ensure maintenance is completed in a timely manner.
● Track and escalate unresolved issues based on urgency and habitability.
● Review and approve vendor invoices for work orders sent.
● Communicate charges to residents as needed with clear justification and documentation.
Primary Point of Contact for Tenants
● Serve as the main point of contact for tenants during their lease term.
● Respond to tenant questions, concerns, and service issues promptly and professionally.
● Maintain consistency, clarity, and documentation in all tenant communications. Tenant
Experience & Success
● Own the resident journey from move-in through move-out.
● Partner with leasing and finance teams to ensure a seamless experience for residents.
Site Visits
● Coordinate and conduct property site visits.
● Ensure move-in documentation is accurate and complete.
● Address any immediate tenant concerns and ensure all habitability items are resolved.
Renewals and Transitions
● Lead the move-out process, including tenant communication, walk-through coordination, maintenance coordination, and documentation.
● Communicate renewal offers with tenants and ensure that renewals are executed on time.
● Set clear expectations for tenants around the move-out process, timeline, deposit refund processing. Delinquency Tracking & Resident Notices
● Monitor rent delinquency reports and initiate appropriate tenant communications.
● Support the eviction process in collaboration with the compliance team. Security Deposit
Refund Execution
● Calculate and process security deposit refunds based on final inspections and vendor invoices.
● Draft and send itemized disposition statements within the legal timeline.
● Ensure transparency and fairness in deposit deductions and documentation.
Core Skills and Attributes
● Empathetic and firm communicator
●Highly organized and responsive
● Comfortable with conflict, enforcement, and policy application
● Solid understanding of property operations, maintenance processes, and legal compliance
● Able to juggle multiple priorities without dropping follow-up
Notes
● Reports To: Senior Manager, Property Management Team
● Role Type: Full-time salaried. Base of $55,000 plus $200 per property above 200.
● Location: Hybrid/Remote with field visits as required
● Direct Reports: None
Metrics
● Tenant Response Time = < 1 business day
● Site Visit Completion Rate = 100%
● Rent Delinquency Rate = < 2%
● Security Deposit Refund Processing (Days) = <30 days post move-out
● Tenant Satisfaction (Survey Score) = 8+/10
● Invoice Accuracy & Approval Timeliness = 100% within 5 business days
● Work Order Response Time <2 hours for New
● Speed to Repair = <10 days ● Maintenance Cancellation Rate = 15%
● Te n a n t M ain t e n a n c e S a tis f a c tio n = 9 0
Other
● Must have valid driver’s license and reliable vehicle
● Candidates must successfully complete a criminal background check and and drug screening.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
