SUMMARY
The primary responsibility of the Assistant Account Manager is to support the Account Manager in managing new, existing, and potential clients. This includes ensuring proper training for all staff, and supervising team members, including site supervisors. The Assistant Manager reports directly to the Account Manager.
GENERAL RESPONSIBILITIES
- Assist in maintaining new hire training records for all SFM Janitorial Services staff.
- Provide ongoing training for subordinates in job skills, proper cleaning methods, equipment usage, and safety practices.
- Ensure that all employees adhere to established safety procedures.
- Verify that cleaning specifications are being followed, including the proper use of chemicals, equipment, and tools at each account.
- Monitor and address deficiencies reported by Quality Control (QC) and ensure timely corrections.
- Advise manager of performance and personnel issues in collaboration with staff and enforce company policies.
- Work closely with the Area Manager to resolve customer requests and concerns promptly.
- Assist manager communicate essential updates from administration to staff.
- Serve as part of the Emergency Response Team.
- Perform other duties as directed by the manager.
SPECIFIC TASKS
EMPLOYEE ORIENTATION
- Implement the "New Employee Orientation Program."
EMPLOYEE SKILLS TRAINING
- Conduct employee training in floor care, general housekeeping, restroom care, carpet care, trash handling, pressure washing, and other necessary skills.
- Monitor employee training progress and report results to the Janitorial Manager.
- Ensure OSHA certification compliance.
QUALITY CONTROL
- Utilize the SFM Services inspection system to track cleaning operations at assigned sites.
HEALTH AND SAFETY
- Work with the SFM Area Supervisor to ensure compliance with safety protocols, including:
- Proper use of all chemicals.
- Correct operation of all equipment.
- Adherence to best cleaning practices.
PROJECT/PERIODIC WORK
- Monitor and track all scheduled periodic work, ensuring timely completion.
FLEXIBILITY
- Work shifts will vary between day and night as needed, with a minimum of two night shifts per week.
COMPUTER KNOWLEDGE
- Basic proficiency in Microsoft Word, Excel, email, and other relevant computer programs is required.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Prior supervisory experience preferred.
ADDITIONAL REQUIREMENTS
- Background Check: Required
- Driver’s License: Required
- Drug Testing: Required
- Fingerprinting: [If applicable]
- Other Certifications: [If applicable]
- Post-Offer Physical Exam: [If applicable]
Pay: $45,000.00 - $50,000.00 per year
Application Question(s):
- Do you have at least 1 year of experience supervising employees in janitorial, facilities, housekeeping, or a related service industry?
- Do you have a valid driver's license and reliable transportation to travel between client locations ?
- Are you open to having a flexible schedule?
Language:
- English and Spanish ? (Preferred)
Work Location: In person
