Job Overview
Join our dynamic hospitality team as a Front Desk Agent and Night Audit Specialist! In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. During your night shift, you will oversee front desk operations, complete detailed audits, and help prepare the property for the next day. Your energetic, guest-focused approach will help create memorable stays and build lasting guest relationships. This paid position offers an excellent opportunity to grow your hospitality skills in a fast-paced, guest-centered environment.
Responsibilities
- Greet guests warmly upon arrival and provide outstanding customer service during check-in and check-out
- Manage multi-line phone systems professionally, responding to inquiries promptly and courteously
- Handle guest requests, concerns, and special accommodations efficiently to ensure satisfaction
- Perform nightly audits of financial transactions, reservations, and billing to ensure accuracy
- Set up and maintain the breakfast area, ensuring cleanliness, proper stocking, and presentation standards (mandatory)
- Perform cleaning duties, including maintaining the lobby, front desk, and common areas, including pool area(mandatory)
- Fold laundry and assist with linen handling as needed (mandatory)
- Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively
- Ensure the front desk and public areas remain organized, clean, and welcoming
- Support a positive guest experience by proactively addressing guest needs
Requirements
- Previous experience in hospitality or hotel front desk operations preferred
- Strong customer service and problem-solving skills
- Ability to perform night audit procedures with attention to detail
- Familiarity with hotel management systems and phone systems is a plus
- Good communication skills and professional phone etiquette
- Ability to multitask and work independently during overnight shifts
- Bilingual or multilingual skills are a plus
- Must be willing to perform breakfast setup, cleaning duties, and laundry tasks as part of daily responsibilities
Join Our Team
Start a rewarding career where your passion for hospitality makes a difference. We are looking for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent guest experiences. Join a supportive team that values your dedication and growth.
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Referral program
Work Location: In person
