Collections Receptionist / Collections Clerk, Lake Mary, Florida
Ansbacher Law is seeking a Collections Receptionist/Collections Clerk to support the Collections Department within our Community Association practice team.
Success in this role requires a high level of attention to detail, strong organizational skills, and the ability to take initiative. We are looking for someone with a positive, friendly, and energetic personality, a strong work ethic, and an assertive yet professional demeanor.
About Ansbacher Law
Founded in 1997 by Barry Ansbacher, Ansbacher Law is a top-rated and rapidly growing Florida law firm recognized as one of the Best Places to Work 2025. Our firm is built on integrity, professionalism, and a deep respect for our clients and community. We serve clients throughout Florida in Real Estate, Community Association Law, Construction Law, and Civil Litigation. With offices across the state—including Coral Gables, Lake Mary, St. Augustine, and Jacksonville—we combine local insight with statewide reach.
Key Responsibilities:
- Handle incoming collections calls including documenting conversations and action items to incorporate into the electronic software.
- Monitor and process received email correspondences including responding directly or routing the email to the appropriate person for response.
- Incorporate received documentation or email correspondences into the applicable electronic file and assign attorney review of same via the electronic software.
- Maintain and update electronic files and statuses for same.
- Prepare, finalize, and publish the bi-weekly collections files reports provided to clients.
- Import new collections files into the electronic software.
- Review received physical mail and process same.
- Assist with file closing procedures including drafting termination letters for attorney review.
- Update client information for distribution lists and electronic files.
- Take on additional tasks as needed.
Required Qualifications:
- Must be able to work in-person in Lake Mary, FL.
- Minimum 1 year of office experience or customer service experience.
- Proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- High attention to detail and organizational skills.
- Willingness to learn legal software and processes.
- Friendly and professional demeanor, with a team-oriented mindset.
Preferred Skills:
Compensation & Benefits
- Full-time position
- 3 weeks of PTO (after probation)
- Health Insurance
- Dental and vision Insurance programs
- Life insurance
- Parental leave
- Matching 401(k) plan
- Competitive salary
- Opportunities for advancement
- Free parking
- Monday to Friday work schedule, 8:30 a.m. – 5:00 p.m.
Pay: $18.00 - $222.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Vision insurance
Language:
Ability to Commute:
- Lake Mary, FL 32746 (Required)
Work Location: In person
