Supervise, train, schedule, and evaluate front-office staff.
Ensure consistent, professional, and responsive service to students, faculty, staff, parents, and external partners.
Establish customer service best practices and procedures.
Address and resolve customer concerns, complaints and escalated issues in a timely and effective manner.
Work closely with New Student Orientation to assist with the new student experience.
KPI reporting based on Vending data analytics.
Develop and implement promotional strategies for vending services and off-campus merchants program.
Monitor vending and off-campus merchant revenue, commissions, and expenses. Maintain vendor relationships.
Define and achieve financial targets of Campus Vending. Identify ways to expand vending across campus. Use data analytics to evaluate locations and products. Redistribute machines and recommend strategies to maximize revenue. Recommend products and document/analyze issues based on analytics and customer feedback. Ensure staff perform vending checks and machines are in prime operating condition.
Oversee accounting functions related to the Vol Dining program, including reconciliation, reporting, and internal controls including reconciliation of data between CS Gold, Banner, DASH, and Meal Plan Manager. Ensure daily reconciliation.
Review all ledgers for accuracy before advancing them to the Associate Vice Chancellor and Vol Dining Director for the Aramark Contract.
Assist with budgeting, forecasting, and financial planning.
Ensure adherence to university financial policies, procedures, and audit requirements. Allocate resources and procurement planning to ensure the fiscal stability of the organization.
Collaborate annually with Controller's Office on PCI compliance.
Design functional specifications of needed VolCard Office software upgrades and enhancements for development by VolCard IT staff. Coordinate all new card designs with requesting departments and approve final card designs.
Author and award various RFP and RFQ documents as needed for VolCard Office and Campus Vending. Create and monitor contracts for pricing, including supplies and equipment necessary for credential production. Monitor inventory, including audit controls.
Collaborate with VolCard Technology Manager to create new CS Gold Location Groups, new customized dining plans as requested by Vol Dining, and new departmental user groups within CS Gold for the VolCard Office.
Attend Departmental meetings in Director of Operational Services absences.
Attend training and conferences necessary for optimization of position.
