Due to the large volume of applicants who have applied for this position, we will only respond to qualified applicants. Please do not reach out unless we have contacted you.
About Us
At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!
About the Role
This is an entry-level position designed as a pathway into software development. In this role, you will begin on our Information Systems Helpdesk team, providing technical support to internal users while building a strong foundation in our systems, tools, and business processes. During this time, you will also develop your programming and technical skills.
As opportunities become available, high-performing individuals in this role will be considered for a transition to a Programmer Analyst Trainee position. This role is ideal for candidates who enjoy helping people, solving problems, and are motivated to grow into a software development career.
Education and Experience
- Bachelor’s degree in Computer Science, Information Systems, or related field
- OR
- equivalent combination of education and relevant experience
- Internship, coursework, or personal projects in programming preferred
- Prior helpdesk or customer service experience is a plus
Required Skills and Abilities
Technical Support Skills
- Strong troubleshooting ability across software, hardware, and basic networking
- Familiarity with Windows operating systems; Linux exposure is a plus
- Basic understanding of Active Directory or user account management
- Ability to learn and support enterprise applications
- Strong attention to detail and ability to follow processes
Development Aptitude
- Foundational knowledge of a programming language (Java, C#, or similar)
- Exposure to scripting (PowerShell preferred) or automation concepts
- Basic understanding of databases or SQL is a plus
- Strong interest in pursuing a career in software development
Soft Skills
- Excellent customer service and communication skills
- Ability to explain technical concepts in a clear, user-friendly way
- Strong problem-solving and analytical thinking
- Self-motivated with a willingness to learn and grow
- Ability to manage multiple priorities in a fast-paced environment
Location & Commitments
- Position is based in Raleigh, NC
- Hybrid work from home available after training period (three days per week in-office required)
- Must be within reasonable commuting distance
Responsibilities of the Role
Primary: Helpdesk & User Support
- Provide first and second-level technical support for internal users
- Diagnose and resolve issues related to software, hardware, and network access
- Guide users through step-by-step solutions in a professional manner
- Manage and update tickets in the IT Service Desk system
- Escalate complex issues to appropriate teams when necessary
- Assist with user account setup, password resets, and system access
Secondary: Development Growth & Exposure
- Participate in training and self-directed learning in programming and development tools
- Assist with basic scripting or automation tasks where applicable
- Shadow development teams and learn internal systems and applications
- Contribute to documentation and process improvements
Career Development Path
- Demonstrate technical growth, initiative, and strong performance in support role
- Build foundational knowledge of company systems and development practices
- Transition into a Programmer Analyst Trainee role as opportunities arise
Why This Role is Unique
- Clear pathway from Helpdesk to Software Development
- Hands-on exposure to enterprise systems and real-world problem solving
- Opportunity to build both technical and business domain knowledge
- Supportive environment focused on learning and career growth
This job description is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Raleigh, NC 27612
