Our team delivers IT support services and solutions to businesses, but that is only part of the story. We began by helping clients with service needs for type writers and adding machines. The world has changed mightily since then, but what hasn’t changed is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We’ve evolved to provide IT support services and computer network consulting to a growing roster of successful businesses. We recognize that even high quality service can become a commodity and that certifications are near standard practice. There are many others who do exactly what we do. Our secret sauce is the way in which we do it. We believe our all out, never say die approach to IT services and solutions is what separates MicroTech from others.
- It is simply our job to support client’s IT needs better than anyone else does. -
Level III Support Technician
MicroTech Systems is currently looking for a high energy individual who can provide both level 2 and level 3 technical support for a wide variety of customers throughout Southern Idaho and Eastern Oregon. Applicant needs to be a motivated individual who is a good team player and is interested in making a long-term commitment.
MicroTech Systems, founded in 1970, provides IT support services to businesses throughout Boise and the Treasure Valley. Our purpose is to help people feel secure so that we can all grow together!
Mission
The Level III Support Technician provides technical assistance and support for incoming queries and issues related to computer systems, hardware and line of business applications. Technicians will be challenged with various clients’ systems and network architecture and will be expected to retain knowledge thereof.
The Level III Support Technician will be expected to live the MicroTech Core Values in an exemplary manner: 1) Never give up, 2) Integrity matters, 3) Own it, 4) Build trust!
Key Criteria/Requirements
Maintain a high degree of professionalism.
Maintain superior client relations
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Keep confidential all applicant, client, and company proprietary information
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Advanced desktop, server, LAN, and WAN troubleshooting and maintenance
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Maintain client and internal documentation
Perform Microsoft server and Microsoft server application migrations
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Hypervisor installation / configuration / administration/ troubleshooting
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SAN installation / configuration / administration / troubleshooting
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Office 365 Migrations
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Scripting & Powershell proficiency
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Advanced infrastructure installation / configuration / troubleshooting
- VLAN installation / configuration / administration / troubleshooting
The Level III Support Technician is expected to hold minimum industry standard certifications.
Desktop MCSA certifications
4 Years of industry work experience
2 years "Associates" type education
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Basic MicroTech tool certifications
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3+ advanced MicroTech tool certifications
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3 + Microsoft server course work certificates or certifications
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Hyper Visor course work certificates or certifications
Key Competencies
MicroTech Systems offers full-time employees competitive compensation and benefits, which includes:
