Crown Auto Group's affiliated finance company, AMS Financial is NOW HIRING – EXPERIENCED SUBPRIME AUTO LOAN ACCOUNT REPRESENTATIVE
AMS is seeking an experienced Subprime Auto Loan Account Representative to join our Collections Department. We are looking for a motivated, professional, and results-driven individual who understands the subprime auto finance industry and knows how to effectively communicate with customers regarding delinquent accounts.
Responsibilities:
- Manage an assigned portfolio of subprime auto loan accounts
- Contact customers regarding past-due payments and account issues
- Negotiate payment arrangements and obtain promises to pay
- Follow up consistently to ensure commitments are kept
- Work with customers to resolve delinquency and prevent further escalation
- Maintain accurate and detailed account notes
- Identify accounts requiring additional collection action
- Work closely with the Collections Department and management
- Meet individual and departmental collection goals
- Maintain professional and compliant communication with customers
Qualifications:
- Previous subprime auto finance or collections experience preferred
- Experience handling delinquent accounts and payment arrangements
- Strong verbal and written communication skills
- Excellent negotiation and problem-solving abilities
- Self-motivated, dependable, and results-oriented
- Ability to work in a fast-paced collections environment
- Strong attention to detail and organizational skills
- Knowledge of the repossession and recovery process is a plus
Ideal Candidate:
Someone who is comfortable speaking with customers, understands the importance of consistent follow-up, can handle difficult conversations professionally, and is driven to produce results.
Apply today to join the AMS Collections Team!
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