A fast-paced work environment with a focus on real-time monitoring of systems and enforcement. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism.
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Uses email as a daily communication tool.
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Understands and uses Microsoft Word, Excel, Access, and PowerPoint applications.
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Understands Google Mail and Calendar
- Monitor customer payments and citation issuance.
- Compiles, analyzes, and applies data.
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Use operational cameras to monitor garage operations.
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Event Support: Direct staff to areas of need.
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Monitor Ambassadors in the field to ensure that efficient routes are occurring.
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Manage incoming calls from Call Center. Provide information and direct staff as needed.
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Accurate reporting of incoming calls/citations
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Develops ideas to improve operation.
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Promotes a positive image of the City of Virginia Beach
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Strong Communication Skills
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Proficient in Microsoft Word, Excel, Access, and PowerPoint applications
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Understands Google applications including G-Mail and Google Calendar
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Organized
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Excellent customer service skills
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Time Management
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Analytical
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Understanding of IT systems and monitoring tools.
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Excellent verbal and written communication skills for effective reporting
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Ability to trouble shoot and resolve issues.
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Multitasking: Ability to monitor multiple systems in a fast- paced environment
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Knowledge of parking codes and regulations
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Able to stand and or walk for extended periods.
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Decision making skills.
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Problem solving/critical thinking.
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Knowledge of Oceanfront area
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Must be able to work weekends and holidays.
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Must be able to work hours more than normally scheduled hours.
- Able to work well under pressure during peak summer hours.
