Job description:
Do you have a bubbly, outgoing personality and love creating memorable experiences? Youthful Medical Spa, Northeast Florida’s premier med spa, is looking for a Front Desk Concierge to join our team!
About Us
Since 2005, Youthful Medical Spa has been Northeast Florida’s leading destination for medical aesthetics. We pride ourselves on providing exceptional client experiences, the latest in advanced treatments, and a warm, professional environment. Our Front Desk Concierge team plays a vital role in ensuring every client feels welcomed, cared for, and supported throughout their visit.
Position Overview
The Front Desk Concierge is the first point of contact for clients and a key support role for our providers, sales, and management team. This position requires strong attention to detail, organizational skills, and the ability to create a positive client experience from the moment guests arrive until they leave the spa.
What You’ll Do:
- Be the friendly, welcoming face that greets every client - you will be the first impression of YMS!
- Answer phones, assist with scheduling, confirmations, and daily communication
- Deescalate potential conflict and assist in resolving issues quickly, discreetly, and professionally
- Support the team with laundry, restocking, and keeping the spa guest-ready
- Manage daily appointment confirmations, cancellations, and provider notifications via EMR charting and DaySmart.
- Ensure all client intake forms, IDs, and paperwork are completed accurately.
- Oversee daily operations of the front desk including phones, iPads, and client check-in systems.
- Collaborate with providers and management to ensure smooth daily operations
- Help maintain a polished, professional environment where clients feel cared for
What We’re Looking For
- Outgoing, positive attitude – you love people and bring great energy to the team
- Preferred experience in a medical spa, plastic surgery office, or luxury hospitality
- High school diploma or equivalent required
- Team player who isn’t afraid to jump in and help wherever needed
- Strong multitasking and organizational skills
- Professional communication and polished appearance
- Must have open availability for shifts: Mondays, Wednesdays, Fridays and Saturdays 8:30-5:30 and 9:30-6:30, Tuesdays and Thursdays 9:30-6:30 and 10:30-7:30 with an hour lunch break.
- Please note: We cannot accommodate candidates currently attending school or those requiring set days off
Bonus opportunities:
- Add-on enhancement sales
- Walk-in retail product commissions
- Monthly team contests
- Discounts on services and retail products
- Growth opportunities in a supportive, luxury environment
If you’re positive, detail-oriented, and ready to bring your personality and teamwork to the front desk, we’d love to meet you!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Retirement plan
Work Location: In person
