Job Summary
We are seeking a dynamic and energetic Customer Service Professional to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and solutions to our diverse client base. Your enthusiasm and communication skills will drive positive interactions, ensuring customer satisfaction and loyalty. This position offers an exciting opportunity to develop your sales, client service, and technical skills while making a meaningful impact every day.
Responsibilities:
Join us as a Customer Service Professional and become part of a vibrant team dedicated to delivering exceptional client experiences! This role offers the chance to grow your career while supporting customers across diverse needs—your enthusiasm and expertise will make all the difference!
- With the help of the warehouse management system, you monitor the daily administration;
- As a real planner, you are responsible for the progress of the work. You monitor internal processes;
- The administration of incoming/outgoing goods and customs documentation is part of your duties. In doing so, you ensure correct processing and recording of delivery data;
- You maintain contact with internal departments (office and operations) and with customer & carrier about outgoing shipments;
- You are the logistical source of information and advisor for our national and international clients, but also the internal link between our customers on the one hand and the various warehouse departments on the other. You go from 'another complaint?' to 'thanks again for your feedback, we are going to look for a sustainable solution!';
- You monitor the wishes and needs of the customer with regard to various activities as described in the SLAs (Service Level Agreements);
- You make a proactive contribution to our continuous improvement working methodology.
Qualifications:
- Have an excellent command of the English language.
- Have strong knowledge and command of MS Office (Excel, Outlook, Word) Excel is an advantage.
- Ability to process large amounts of data quickly and accurately.
- Excellent good communication skills and a positive attitude.
- Motivated and have ambitions to learn multiple tasks and want to grow together with the team.
- Stress-resistant, orderly and adaptable to the changing dynamic environment;
- Flexible to work overtime in peak season.
- You have knowledge of warehouse management systems such as PKMS.
- Experience in logistics is not required, but it is a bonus!
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Customer Service : 2 years (Required)
Language:
Ability to Commute:
- Lockbourne, OH 43137 (Required)
Work Location: In person
