We are seeking an experienced and friendly Patient Service Representative (PSR) to join our team at our Fuquay Main office. This role is ideal for someone who enjoys connecting with patients and our dental teams to create the ideal patient experience.
Overall Responsibility:
The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:
- Maintains professional & positive attitude when answering calls & patient/office interaction
- Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR Answers, directs, and provides information and assistance to all callers
- Answers, directs, and responds to all emails from [email protected] & [email protected]
- Answers, directs, and responds to chat line for lanedds.com & ncoso.com
- Consistently monitors any voicemail messages for prompt response
- Contacts all potential new patients from all marketing events
- Contacts all promotional requests received online and schedules accordingly
- Keeps up to date with all promotions, new providers schedule and location
- Documents all interactions in appropriate system, updates call log and promotion log
- Other duties as assigned
Skills & Attributes:
- Excellent planning, analytical, problem solving, and organizational skills
- Strong interpersonal and communication skills
- Possess a positive attitude and top-notch customer service skills
- Work efficiently in a rapidly changing environment
- Professional appearance and manner
- Computer proficiency
Job Specifications:
- High School Diploma or GED
- A minimum of 2 years of Dental front desk experience required
- Denticon and/or Dolphin experience is preferred
- Bilingual (English/Spanish) is a plus
- Ability to lift 15-20lbs
- Please note this position is in office - not remote.
Why You’ll Love Working Here:
- Competitive pay!
- Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
- 401(k) Employer Contribution Plan (after 90 days!)
- Quarterly Performance Bonus Opportunities!
- Employee Assistance Program!
- Paid Training
- Uniform Allowance!
- Paid Time Off & Paid Holidays!
- Fridays off at 2 PM!
- Volunteer opportunities with our Smile Squad to earn awesome prizes!
- Fun team events, giveaways & social campaigns year-round!
- Birthday and Work Anniversary surprises sent directly from our owners!
- Employee discounts at major retailers!
- and so much more!
Exclusive Team Perks
As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Application Question(s):
- What is your desired salary?
- Have you ever been employed at Lane & Associates Family Dentistry and/ or NC Oral Surgery + Orthodontics?
Education:
- High school or equivalent (Required)
Experience:
- Dental office: 2 years (Required)
Ability to Commute:
- Fuquay-Varina, NC 27526 (Required)
Work Location: In person
