Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview:
The Client Service Representative I collaborates with physician offices, patients, and internal customers to ensure all client needs are met accurately and efficiently. This role involves providing education on laboratory specimen requirements and addressing a wide range of inquiries, all while delivering world-class patient experience. The ideal candidate is enthusiastic about customer service and motivated to work within a patient-centric team in a healthcare environment.
Responsibilities:
Primary Responsibilities:
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Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers.
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Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet.
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Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures.
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Inquire, clarify, and confirm patient and internal customer requirements and understand the solution.
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Provide additional education and information as needed to patients, physician offices, and internal customers.
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Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers.
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Notify clients of test results in a timely and accurate manner documenting notifications via Epic� Beaker. Perform requisition entry functions for test requests received from external facilities.
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Participate in activities designed to improve customer satisfaction and business performance.
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Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions.
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Other clerical duties as needed.
Shifts:
- 1st Shift: 0800 - 1630
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2nd Shift: 1000 - 1830
Qualifications:
Experience & Education Required:
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1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required
Competencies Skills:
Essential:
- Clear Communication Skills Both Written and Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills to Provides Customer Service to Patients, Team Members and Visitors
Credentials:
Education: Essential:
- High school graduate or equivalent
Other Information:
Entry: USD $16.75/Hr. Max: USD $25.96/Hr.
