Job Summary:
Are you looking for a dynamic role where you can make a meaningful impact on patients' lives? At Paradise Behavioral Health, we are dedicated to providing compassionate, high-quality mental health care. We’re looking for a versatile and motivated team member to support our practice in front desk operations, medical assisting, and TMS therapy.
In this role, you’ll be at the heart of our patient experience, ensuring smooth daily operations while continuously growing your skills through hands-on training and development. Every day presents new challenges, and we need someone who is resourceful, adaptable, and committed to providing 5-star service.
If you're passionate about mental health, thrive in a fast-paced environment, and enjoy problem-solving, this could be the perfect opportunity for you!.
About Paradise:
Paradise Behavioral Health is a small, private practice that provides outpatient mental health treatment. Our mission is to help our patients reach their full potential and live their best lives. We aim to deliver long-lasting results by using precision and integrative psychiatry to create personalized evidence-based treatment plans. We will never give up on finding a successful treatment plan for our patients.
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All team members will be required to show competency on how to complete each task or process below:
Front Desk Responsibilities:
- Respond to calls, texts, & emails using Zendesk
- Respond to messages inside AdvancedMD
- Offer technical support to patients
- Provide support to clinicians within a reasonable time
- Attend to in-office patients, clients, & visitors
- Process new patient intakes
- Schedule new and follow up appointments
- Manage the patient wait list daily
- Explain financial requirements to patients or responsible parties
- Collects copays and past due balances
- Verify patient insurance benefits
- Create patient letters
- Complete in-office start of day & end of day tasks
TMS Technician Responsibilities:
- Perform TMS mappings & treatments
- Maintain TMS schedule
Medical Assistant Responsibilities:
- Collect patient vitals
- Process UDS samples
- Process genetic test samples
- Process medication refill requests
- Process prior authorizations
- Process lab order requests
- Update patient chart with medication lists & lab results
- Enforce medication policies with patients
- Identify most common psychiatric drugs & controlled substances
Skills Required:
- Perform wellness checks & baker acts
- Deescalate and handle stressful situations, violent and suicidal patients
- Certified in CPR & BLS
- Type 45 words per minute with 90% accuracy
- Use of keyboard shortcuts
- Use Microsoft Office, including Word, Excel, and Outlook
- Efficiently use browsers and web-based software
- Operate office equipment including computers, printers, tablets, phones, and TV's
- Use proper grammar, spelling, and punctuation
- Digital File Management & Organization
Expectations:
- Complete 1 hour time block each working day
- Follow a daily structure & schedule
- Maintain professional atmosphere and clean office
- Block distractions and able to complete tasks with high level of focus
- Display resiliency by remaining calm and positive in difficult situations
- Follow documented processes and provide input to increase efficiency
- Communicate professionally and directly with all team members and patients
- Adapt with the changing needs of the business
- Seek answers before asking questions
- Bring solutions with every problem
- Learn new software and technology as needed
Additional responsibilities will be requested as business needs evolve
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- What is missing from your current or most recent job?
- What is the #1 thing that a company can do for you?
- What are your expectations of your next job?
Ability to Commute:
- Punta Gorda, FL 33950 (Required)
Ability to Relocate:
- Punta Gorda, FL 33950: Relocate before starting work (Required)
Work Location: In person
