We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment.
Pennsylvania resident only
Must live within a 3-hour driving distance of the Harrisburg Metro Area
(Required for initial equipment installation; no in-office work after setup)
Out-of-state applications will not be considered
Tentative start date: July 6th (Possible July 20th, 2026)
Bilingual (Spanish) a plus
This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.
Starting pay: $17.00 per hour
Monthly performance incentives
Annual raises based on individual KPIs
Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.
Handle inbound member and provider inquiries
Handle Outbound member service calls
Drive First Call Resolution
Manage inquiries across phone, email, chat, fax, and web
Accurately document all interactions
Conduct outbound service calls as needed
Deliver professional, empathetic customer service
High school diploma or GED required
Associate or college degree preferred
Minimum 2 years of customer service or call center experience
Strong typing and written communication skills
Ability to make independent decisions
Comfortable with Microsoft Office; Excel experience a plus
Ability to learn complex health plan information
Commitment to reliability and long-term employment
