Technical Support / Phone Sales
Job Description
- Answering the phones and emails
o Taking customer orders
o Technical questions and helping with a solution
o Redirecting phone calls to others
o Using part diagrams to identify parts for customer needs
- Data entry
o Updating the product information into internal system
o Entering orders into M1
- Office parts inventory
o Watching stock and placing restocking orders
Qualifying traits looking for
- Ability to read a multimeter
o Follow electrical schematics
- Understand basic mechanics and electrical components
- Calm and collective attitude
o Be understanding that the customer might be in a stressful situation
- Problem solving
o Learn something new every day
o Might run into a door package that has a twist
- Tech savvy
o Working on the computer the whole day
o Entering information efficiently into M1
- Sending and responding to emails
- Good Customer Service skills
Job Types: Temporary, Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Troubleshooting: 1 year (Preferred)
Work Location: In person
