Job Title: Program Manager – Day Hab, CDS
Supervisor: Meaningful Day Program Director
Department: Meaningful Day
Full Time, Exempt
Salary Range: $54,400 --- $68,000 --- $81,600
Benefits:
176 hours/year paid time off/year, 4 mental health days/year, 14 paid holidays/year, health, dental, and vision insurance for self and dependents, mileage reimbursement, company-issued laptop, $50/month cell phone stipend, early wage access, employee assistance plan, 401k w/discretionary match, life insurance, college tuition discounts, voluntary short-term disability, voluntary accident, voluntary hospital insurance, voluntary cancer insurance.
Core Values:
Employees are expected to collaborate with individuals, families and community partners. They will act intentionally to design each day with new opportunities and honor each person’s desire to express themselves and make personal choices. Employees will focus on their individuals and advocate in the wider world for acceptance of neurodiversity.
Brief Summary of this Position:
Under the direction of the Meaningful Day Program Director, the Program Manager – Day Hab, CDS (PM) will be responsible for executing the vision for Day Habilitation and Community Development Services. This includes supervising Program Supervisors (PS) and ensuring high-quality supervision for Senior DSPs and DPSs. The PM will be an integral part of executing a creative evolution towards providing the best services for adults with autism, specifically ensuring client progress, consumer satisfaction, and utilization of evidenced based best practices. The PM will lead others using the principles of behavioral leadership, performance management, and mindfulness-based communication.
Essential Functions
Program Management and Implementation:
- Participate in the process for each assigned individuals’ Person-Centered Plan (PCP).
- Responsible for supporting the Program Supervisor with leading and facilitating PCP meetings, creating materials for implementation strategies (ex. visuals, task analyses, social stories, etc.), reviewing PCPs with assigned DSPs for training purposes, and monitoring progress made on individuals’ goals throughout the year. Attending all PCP meetings for assigned clients.
- Oversee and monitor clients’ progress on goals, data collection, and quality of program implementation.
- Work collaboratively with clients and families to ensure highest satisfaction with services.
- Build and maintain a positive, professional relationship with clients and their team through regular communication, collaboration, and planning progress towards the individual’s goals.
- Act as the secondary point of contact for assigned individuals and their teams (i.e. family, guardians, coordinator of community services, outside service providers, and other stakeholders) with the Program Supervisor acting as the primary point of contact.
- Other duties as assigned by Director of MD.
Employee Supervision and Performance Management:
- Supervision of assigned Program Supervisors. Responsible for supporting the PS with meeting their professional development goals.
- Actively participate in new staff onboarding and training procedures.
- Oversee weekly schedules created by Program Supervisors. Make updates to schedule as needed.
- Co-lead and co-facilitate weekly meetings with the Program Supervisors.
- Conduct a weekly check-in with each Program Supervisors to provide the opportunity to address urgent needs and receive updates regarding their clients or program.
- Conduct monthly check-ins (i.e. Plus/Delta) with each Program Supervisor on your team. Check-ins are an opportunity to build and maintain relationships with staff, as well as provide feedback and collaborate on ideas for their professional development goals.
- Performance management responsibilities as they occur (i.e. conflict resolution, providing feedback, disciplinary action).
- ADP: Approve timecards on a bi-weekly basis and approve requests for PTO and MHDs.
- Oversee assigned Program Supervisor’s training requirement on Relias, ensuring training is completed before certain deadlines (Ex. annual blood borne pathogens training).
- Approve mileage reimbursement forms submitted by assigned Program Supervisors.
- Conduct an annual Performance Appraisal for assigned Program Supervisors.
Other duties as assigned (which includes but are not limited to):
- Conduct job interviews for DSP and Senior DSP applicants.
- Responding to support calls for crisis management using Mandt-approved de-escalation strategies.
- Pursue professional development opportunities to strengthen skills and knowledge.
- Attend and participate in annual staff training days.
- Schedule self to work directly with assigned individuals to cover for staff callouts, supporting the individual with starting their new PCP goals, and when the individual is getting started at a new trials sites or community engagement opportunities. This includes providing transportation within the Baltimore metro area.
Knowledge, skills, and abilities needed to be successful in this role
Person-Centered Approach:
- Prioritize the needs and preferences of the individual.
- Engage with the individual with respect and dignity.
- Build rapport to form trust with the individual and better understand them as an individual.
- Recognize the individual’s strengths and empower them to achieve their goals.
- Provide opportunities for individuals to practice self-determination such as making choices, solving problems, and setting goals for themselves.
Coach/Facilitate Learning:
- Act as a role model for Program Supervisor and DSPs.
- Implement the individualized teaching strategies written in the individual’s plan to assist with their skill acquisition goals. Demonstrate these strategies while training staff.
- Use specific, timely delivery of positive reinforcement to encourage repetition of specific actions that benefit the individual and the DSP.
- Provide daily opportunities for individuals to practice and maintain learned skills across a variety of environments for generalization of those skills.
Interpersonal and Communication Skills:
- Utilize different leadership styles and be able to use them fluently based on the context.
- Follow through with expectations and directions given to DSPs and Program Supervisor for accountability purposes.
- Provide clear and concise instructions, use concrete language, and avoid using unhelpful jargon and ambiguous language.
- Break down complex information to ensure the individual understands the information.
- Active listening to ensure an understanding of what the individual is saying (ex. pay attention to body language, ask clarifying questions).
- Recognize and adapt to the range of individuals’ communication styes and modes of communication (including assistive technology and visual aids).
Conflict Management and De-Escalation:
- Establish consistent routines and uphold clear expectations to reduce conflict.
- Demonstrate emotional intelligence (manage and regulate own emotions, understand and empathize with the emotions of others) to manage conflicts effectively.
- Maintain a calm demeanor and use a calming voice to address conflict.
- Identify internal and external factors that may trigger conflict and proactively address using individualized strategies for each individual.
Solution Based Problem Solving:
- Demonstrate flexibility by adapting to different situations, switching tasks promptly, and making necessary changes to meet the individual’s needs.
- Use critical thinking to gather information, evaluate information, and decide how to proceed with solving the problem.
- Collaborate with DSP on areas of growth and development. Create individualized strategies to support the DSP with mastery of their role.
Digital Literarcy:
- Proficiency in basic computer skills such as typing and composing emails.
- Proficiency in Microsoft Office programs (Teams, Outlook, Word, etc.), virtual meeting platforms (i.e., Zoom), and online platforms for documentation and professional development.
- Proficiency with documentation software (i.e., Twinsis).
- Assist others learning how to use these technologies through individualized teaching strategies
Time Management and Organization:
- Prioritize tasks that are most important and urgent.
- Establish and maintain a personal organizational system to keep track of tasks and to remember important information at a later time.
- Review and respond to emails within one business day.
- Conduct effective meetings: arrive on time, be prepared with an agenda, record meeting notes, and end the meeting with action steps that include names and due dates.
Required Education/Certifications/Experience:
Bachelor’s degree, or equivalent experience plus two years of experience working with individuals with disabilities in community or vocational settings. Experience collaborating with a diverse group of stakeholders in a case management role for at least one year. CPR/First Aid certified.
Preferred Education/Certifications/Experience:
Bachelor’s degree in related field plus 2 or more years of experience working with the autism population writing and implementing programming in community settings. Understanding the current and proposed DDA service definitions, PCP documentation requirements, proven ability to facilitate productive and meaningful meetings. RBT certified, CMT certified. Experience in a management/team leadership role.
*This position requires applicant to complete a background check and drug screen (arranged and paid for by Itineris, Inc.) prior to hire. DDA mandated trainings and required certifications provided once hired.
Itineris is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Women, people of color, LGBTQIA+ individuals, veterans, people with disabilities, and Neurodivergent applicants are strongly encouraged to apply.
Pay: $54,400.00 - $81,600.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Are you comfortable transporting individuals we support in your personal vehicle?
- Do you have a bachelor’s degree in a related field?
- Are you certified as a Registered Behavior Technician (RBT) or Certified Medication Technician (CMT)?
- Are you CPR/First Aid certified?
- Do you have 2 or more years of experience working with individuals with autism, including writing and implementing programming in community settings?
Work Location: In person
