Terry Insurance Group is seeking a Licensed Customer Service Representative to join our growing team. This is an in-office position focused on delivering exceptional service to our clients while supporting the day-to-day operations of the agency.
The ideal candidate is organized, detail-oriented, and enjoys helping people. You’ll work closely with our Office Manager and agency team to assist clients, process policy changes, answer coverage questions, and help ensure our office runs efficiently. If you take pride in providing excellent customer service and enjoy working in a collaborative environment, we’d love to hear from you.
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Employee discounts
- Ongoing training and professional development
- Opportunities for career growth within the agency
Responsibilities
- Provide exceptional service to existing clients by answering questions, processing policy changes, taking payments, and providing policy documents.
- Respond to client phone calls, emails, and walk-in requests in a professional and timely manner.
- Prepare quotes for new policies and policy changes and support licensed producers throughout the quoting and binding process as needed.
- Assist clients throughout the claims process by providing guidance and coordinating communication with the claims department when needed.
- Process endorsements, renewals, cancellations, reinstatements, and other policy transactions accurately and efficiently.
- Communicate with underwriting to obtain information, resolve policy issues, and facilitate policy changes.
- Review policies for accuracy and assist with corrections when necessary.
- Maintain accurate client records and document all client interactions within agency systems.
- Support agency marketing initiatives, client retention efforts, and other administrative projects as assigned.
- Work collaboratively with the Office Manager and agency team to deliver an outstanding client experience.
Qualifications
- Must possess or obtain an active Michigan Property & Casualty insurance license before beginning employment.
- Previous insurance agency or customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail, organization, and follow-through.
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
- Professional phone etiquette and a commitment to exceptional customer service.
- Comfortable using multiple technology platforms, including agency management systems, CRM software, Microsoft Office, and carrier websites.
- Ability to work independently while contributing to a positive, team-oriented office culture.
Compensation
$45,000-$60,000 annually, based on experience and qualifications.
About Terry Insurance Group
Terry Insurance Group is a locally owned Farm Bureau Insurance agency proudly serving individuals, families, farms, and businesses throughout southeast Michigan. We believe exceptional customer service begins with knowledgeable professionals who genuinely care about helping others.
As a small, growing agency, every team member plays an important role. We value professionalism, teamwork, continuous learning, and building lasting relationships with our clients. If you’re looking for a stable career where you can make a meaningful impact in your community, we’d love to meet you.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Blissfield, MI 49228 (Required)
Work Location: In person
