Position Summary
EduCounsel LLC. is recruiting on behalf of a confidential behavioral health organization in Maryland seeking a professional, compassionate, and highly organized Behavioral Health Receptionist.
The Receptionist will serve as the first point of contact for clients, families, referral sources, community partners, and visitors. This position provides front-desk, scheduling, client registration, telephone, and general administrative support within a behavioral health setting.
The ideal candidate will have excellent customer service and communication skills, strong attention to detail, the ability to multitask, and a professional approach to working with individuals receiving behavioral health services.
Spanish-speaking candidates are strongly encouraged to apply.
Essential Responsibilities
Front Desk & Reception
- Greet clients, families, referral sources, vendors, and visitors in a professional and welcoming manner.
- Serve as the primary front-desk contact for the organization.
- Answer incoming telephone calls and direct callers to the appropriate staff member or department.
- Respond to routine inquiries and provide accurate information within the scope of the position.
- Receive and route messages to clinical, intake, administrative, and leadership staff.
- Maintain a professional, organized, and welcoming reception area.
- Assist clients upon arrival and communicate with appropriate staff regarding appointments.
- Manage incoming and outgoing mail, faxes, and routine office communications.
- Maintain a pleasant and accommodating demeanor with clients, staff, and visitors.
Client Scheduling & Administrative Support
- Schedule psychiatric, nursing, therapy, and other behavioral health appointments as directed.
- Confirm appointments and assist with appointment reminders.
- Assist clients with basic scheduling questions.
- Direct clinical, treatment, or insurance-specific questions to the appropriate staff member.
- Assist with new-client registration and collection of basic demographic information.
- Enter and update client demographic and contact information in the organization's EMR.
- Assist with processing incoming referrals and routing information to the appropriate intake or clinical staff.
- Support the intake department with administrative tasks.
- Notify appropriate staff when clients arrive, miss appointments, or require assistance.
- Maintain accurate and timely administrative documentation.
EMR & Technology
- Utilize electronic medical record systems, including ICANotes, for appropriate administrative and registration functions.
- Maintain accurate client information in electronic systems.
- Perform accurate and timely data entry.
- Demonstrate proficiency with Microsoft Word, Excel, Outlook, and other standard office applications.
- Maintain electronic and physical files according to organizational procedures.
- Protect confidential client information and follow HIPAA and organizational privacy requirements.
Communication & Customer Service
- Provide courteous and professional communication by telephone, email, fax, and in person.
- Communicate effectively with clients, families, referral sources, healthcare providers, and internal staff.
- Handle difficult or frustrated callers calmly and professionally.
- Recognize situations requiring clinical or administrative intervention and escalate appropriately.
- Maintain appropriate professional boundaries with clients.
- Demonstrate cultural sensitivity and respect when working with diverse populations.
- Provide Spanish-language communication when appropriate and within the employee's qualifications.
Behavioral Health Experience
Experience in a behavioral health or healthcare environment is preferred.
Familiarity with Maryland behavioral health services is a plus, including:
- Outpatient Mental Health Clinic (OMHC)
- Psychiatric Rehabilitation Program (PRP)
- Substance Use Disorder (SUD) services
- Residential Rehabilitation Program (RRP)
- Permanent Supportive Housing (PSH)
- Health Home services
- Supported Employment
Candidates do not need to have experience in every program listed above.
General Administrative Support
- Provide administrative support to clinical and administrative departments.
- Assist with preparing documents and materials for meetings and appointments.
- Assist with scheduling interviews for prospective employees when requested.
- Assist with scanning, copying, filing, faxing, and other routine office duties.
- Maintain office supplies and notify appropriate staff when supplies need to be replenished.
- Participate in staff meetings as requested.
- Perform other receptionist and administrative duties as assigned.
Qualifications Required
- High school diploma or equivalent.
- Previous receptionist, front-desk, administrative, healthcare, behavioral health, or customer-service experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional telephone etiquette.
- Basic computer proficiency.
- Strong attention to detail.
- Ability to maintain confidentiality.
- Ability to work effectively in a fast-paced environment.
- Ability to interact professionally and respectfully with individuals receiving behavioral health services.
Preferred
- Healthcare or behavioral health experience.
- Experience with ICANotes or another healthcare/behavioral health EMR.
- Familiarity with Maryland behavioral health programs.
- Previous medical or behavioral health front-desk experience.
- Bilingual English/Spanish communication skills.
- Experience working in an OMHC, PRP, SUD, RRP, or similar behavioral health setting.
Core Competencies
The successful candidate will demonstrate:
- Professionalism
- Customer service
- Communication
- Confidentiality
- Organization
- Attention to detail
- Reliability
- Teamwork
- Problem solving
- Adaptability
- Cultural competence
- Technology proficiency
Work Environment
This is an in-person position within a behavioral health office environment.
The Receptionist should be comfortable:
- Working at a front desk for extended periods.
- Using a computer and telephone throughout the workday.
- Interacting with clients, families, staff, and visitors.
- Managing multiple administrative responsibilities simultaneously.
- Maintaining professionalism in a busy healthcare environment.
What We're Looking For
The ideal candidate is someone who is:
- Warm and welcoming.
- Professional and dependable.
- Comfortable speaking with clients by phone and in person.
- Organized and detail-oriented.
- Comfortable learning healthcare technology.
- Able to remain calm under pressure.
- Respectful of client confidentiality.
- Comfortable working as part of a multidisciplinary behavioral health team.
Compensation
$19.00–$22.00 per hour, based on experience and qualifications.
How to Apply
Interested candidates should submit their resume through EduCounsel LLC. for confidential consideration.
Please do not contact the client organization directly.
EduCounsel will coordinate the initial recruitment and screening process and provide additional information regarding the employer to qualified candidates as they advance through the process.
Pay: $19.00 - $22.00 per hour
Work Location: In person
