The Bellman is a versatile, guest-facing role at Chateau Avalon Hotel & Spa, a boutique 62-suite property. This person will greet and assists guests with luggage, as well as support other areas of the hotel including front desk check-in and room service, etc. Prior hotel experience is a plus but not required.
Key Responsibilities
- Greet arriving and departing guests; assist with luggage to and from guest suites
- Provide a warm, professional first and last impression of the property
- Potentially assist with front desk check-in/check-out during peak times or as scheduled
- Deliver room service orders to guest suites when needed
- Support other hotel departments as needed (concierge-type requests, guest inquiries, directing guests around the property, cleaning)
- Maintain cleanliness and organization of the lobby
- Report maintenance issues or guest concerns to the appropriate team member
- Represent Chateau Avalon's standards of hospitality in every guest interaction
Qualifications
- Friendly, guest-first attitude; comfortable engaging with guests directly
- Prior hotel, hospitality, or customer service experience a plus
- Willingness to cross-train across front desk and room service
- Reliable and punctual
Physical Requirements
- Ability to lift and carry suitcases and bags, including heavier pieces
- Comfortable navigating stairs regularly throughout a shift
- Ability to stand and walk for extended periods
Compensation
- [Hourly rate] base pay; this role also earns tips
- Strong tip potential based on guest volume and service quality
Pay: From $15.00 per hour
Benefits:
Work Location: In person
