Position: Server, Dinner Shift
Reports to: General Manager
Position Summary:
Guide guests through the menu, take and process orders, and ensure a high standard of service and presentation. Create moments for our guests as they experience Hive!
Menu Knowledge:
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Have extensive knowledge of food and beverage offerings.
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Guide guests through the menu, answer questions, suggest items, and up-sell.
Order Management:
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Take and enter orders into the POS system accurately.
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Check IDs for guests under 30.
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Maintain accurate financial records, including discounts and guest info.
Guest Interaction:
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Ensure food and beverage quality meets guest expectations.
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Package and deliver take-home items.
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Communicate guest feedback and complaints to management.
Service Area Maintenance:
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Ensure tables are set with polished glassware, flatware, china, and napkins.
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Keep tables and surrounding areas clean, respond quickly to spills.
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Manage table configuration for party sizes, perform pre-bussing, and restock as needed.
Safety and Hygiene:
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Follow sanitation and safety standards.
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Practice safe food handling, storage, and handling procedures.
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Complete required training and maintain clean equipment.
Accountabilities:
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Produce accurate orders and meet sales goals.
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Develop repeat guest relationships through excellent service.
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Protect company assets with accurate cash handling and safe practices.
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Maintain a clean uniform and professional appearance.
Demonstrate teamwork, communication, and adherence to cleanliness and safety standards.
Benefits
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Positive, team-focused work environment that values balance and well-being.
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Opportunities for growth within the Hive Collective.
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50% employee discount for you and immediate family.
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Paid holidays and PTO for full-time employees.
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No work on Sundays or major holidays.
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Health insurance options after 90 days of full-time employment.
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401k with up to 3% match after 1 year of full-time employment.
Requirements:
Skills:
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Professional communication and social skills.
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Basic math, computer skills, and ability to read and understand English.
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Capable of lifting up to 50 pounds and standing for 5–7 hours.
Personal Traits:
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Strong organizational skills, attention to detail, and eagerness to learn.
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Ability to work in a fast-paced environment and handle additional tasks as assigned.
Working Conditions:
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Flexible scheduling required, including weekends and holidays.
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Awareness of potential hazards (cuts, burns, slips).
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Ability to work closely with other staff and adapt to a dynamic environment.
