Every full- or part-time food service individual is responsible for the proper and efficient operation of his or her shift, within Dairy Queen and Company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store. The term “food service individual” applies to the positions of all shifts and both full- and part-time positions.
Note: This job description is not intended to be all-inclusive. Employees may perform other duties to meet the ongoing needs of the department and/or organization. Duties within the department may also change to ensure business needs are met on an ongoing basis.
PRIMARY DUTIES AND RESPONSIBILITIES:
a. GENERAL MANAGEMENT
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Observes shift operating hours at all times, as assigned by the Store Manager
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Performs specific tasks as assigned by the Store Manager
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Assists the Store Manager in seeing that the store maintains a store inspection grade of at least 90%
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Adheres to all established food handling procedures and city, county, state, and federal regulations
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Adheres to all Company policies
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Gives all customers prompt and courteous service
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Follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager
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Stays familiar with Company Pricing, menu items, and bulletins
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Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies
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Operates shift within Company guidelines to achieve sales and profit
b. BOOKKEEPING
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Prepares a shift-change report at the completion of shift in accordance with Company guidelines
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Clocks in and out on the computer, and signs verifying all hours worked
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Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or shift conditions in excess of $5.00 within 24 hours
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Assures proper sale and accounting for money orders during shift
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Rings all sales as discussed in the Policy Manual
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Accurately posts store use of merchandise, voids, and bad merchandise write-offs, within established guidelines
c. PERSONNEL
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Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
d. SECURITY
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Shares the responsibility for controlling the inventory on the shift or in the store
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Advises the Store Manager immediately if the bank deposit is not made on a daily basis
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Follows Company policy with regard to excessive cash in register, change box, and safe security, as directed by the Store Manager
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Completes shift-change report at the end of shift, as directed by the Store Manager
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Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager
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Protects Company assets at all times
e. MERCHANDISING
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Keeps coolers, drink boxes, shelves, and displays fully stocked and fronted at all times
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Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager
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Uses correct pricing as listed in the price book or grocery catalog for all merchandise
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Uses plus-selling techniques as directed by the Store Manager
f. MAINTENANCE
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Keeps store floors clean at all times, with specific responsibility being assigned by the Store Manager
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Checks refrigeration equipment for proper performance a minimum of twice per shift
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Cleans windows, floors, shelving, counters, and gas pumps to ensure they always remain clean
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Post signs on out-of-order equipment
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Post signs on hazardous conditions, such as wet floors
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Immediately advise the Store Manager of any maintenance problems
ESSENTIAL PHYSICAL REQUIREMENTS:
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Be available to work all scheduled hours, as attendance is crucial, and be available to work occasional unscheduled shifts as requested or needed
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Be able to converse with, communicate, and understand the English language at the eighth-grade level, including the ability to hear the spoken word
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Be able to perform arithmetical calculations at the eighth-grade level in order to make change, complete shift reports, and account properly during vender check-in
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Have sufficient visual acuity to check identification and process money orders
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Be able to read and understand instructions for operating electronic cash registers and other equipment
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Be able to assemble all products in accordance with preparation and consistent products portions
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Be able to start and complete transactions with customers. This includes the greeting, suggestive selling, product preparation, order coordination, cash transactions, and the closing
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Be able to lift and carry up to 50 pounds, including cases of ice cream mix, bag in the box fountain syrup, and other food containers, etc.
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Be able to stock shelves, coolers, and freezers
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Be able to react to fire by moving and using a fire extinguisher weighing 20 pounds
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Be able to ascend/descend a ladder to clean windows
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Be able to tolerate exposure to cleaning products, follow directions on label, sweep and mop floors, dust shelves, and move trash containers and place in an outside bin
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Be able to clean the parking lot and grounds surrounding the store
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Be able to enter and work in a cooler at a temperature of 34 degrees up to 20 minutes at a time
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Be able to enter and work in a freezer at a temperature of –20 degrees for short periods
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Be able to operate store equipment. Ex: cash registers, computers, and adding machines
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Be able to remain in a stationary position for up to a full eight-hour shift while performing the necessary job duties
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Be able to bend, stoop, push and pull while stocking and merchandising the store
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Be able to work as a "team" member to assure constant and consistent customer satisfaction
