Job Description
Identify, evaluate, and prioritize user problems and complaints; create and assign problem tickets in Hilti's ticketing system (ServiceNow) by gathering user requirements to facilitate service, installation, and equipment orders.Perform necessary administrative work, update user profiles, databases, and documentationProcess and fulfil service tickets for new phone requests, transfers, upgrades, and replacements.Coordinate with vendors and internal teams to ensure timely delivery and activation of devicesMaintain accurate inventory records for all telecom equipment.Make payments with a purchasing card and manage the team's purchasing card expense reportTest new user-based hardware/software required to support a telecom environmentExecute audits on telecom, network, and mobile services provided throughout the United StatesInterface with the on-site IT Support team and vendors when a problem requires escalation and drive continuous improvements to monthly reporting for mobility and other telecom costs, including zero-usage reporting.
Skills
Mobility management experience preferredTechnical understanding: Knowledge of basic telecommunication technologies such as 4G LTE, 5G, POTS, SIP, WAN, and T1The ability to plan, organize, and prioritize tasks and activities is requiredProfessional interpersonal verbal and written communication skills are requiredExcellent problem-solving and decision-making skillsSkilled with MS Office Suite; Strong Excel (Analysis) and PowerPoint knowledge, preferredAbility to work independently and with minimal direction, with a proactive approach to internal customers and suppliers
Education
High School Diploma, or equivalent experience, requiredThree (3) years of telecom and/or IT experience, preferred.
Pay: $33.00 - $34.00 per hour
Work Location: In person
