Pay range includes tips
As an In Room Dining Server at The Umstead Hotel & Spa, the primary function of this position is to provide all In-House Guests with food and beverage service in the privacy of the guest room. The PM Shift runs from 2:00pm-10:00pm.
Additional Responsibilities for this position include:
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Each server must take pride in personal appearance to uphold the hotels standards.
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Provide service to all In-House guests of The Umstead Hotel and Spa with tasks congruent to Forbes and AAA standards.
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Accurate delivery for all orders and amenities.
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Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
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Timely retrieval of all dishes, trays and tables
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Daily completion of side work duties.
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Detailed cleaning and stocking of all necessary silver and dishes for the next shift
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Present physical and accurate check to guest and complete the payment process.
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To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
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Ensure communication between Kitchen, Order taker and service team members.
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Communicate all relevant information pertaining to guests to Front Office, In Room Dining Captains and Management. Relay all guest related issues to Management daily, and hold line-up with the team.
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In addition, other duties may be required as directed by your manager
*Some overnight availability preferred*
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High school or equivalent education required
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1+ year hospitality experience (preferred)
- Previous food service experience preferred but not required.
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Must be able to speak, read, write and understand the primary language(s) used in the workplace.
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Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
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Must be a self-motivator and motivator of others.
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Must work in a safe, prudent and organized manner.
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Must have a good knowledge of food and preparation.
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Must have or quickly acquire a good knowledge of wine.
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Must be able to relate to all levels of guests and management.
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Must have the ability to handle multiple tasks at one time.
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Able to perform and serve tables both inside and outside on the terrace
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Must be able to lift up to 20 lbs. on a regular and continuing basis.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
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Must have impeccable attention to detail.
Benefits:
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401(k)
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401(k) matching
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AD&D insurance
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Dental insurance
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Disability insurance
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Employee assistance program
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Employee discount
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Flexible spending account
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Health insurance
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Life insurance
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Paid time off
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Tuition reimbursement
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Vision insurance
Schedule:
