Job Summary
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities, and upsells products to the guests.
Responsibilities
- Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers guest loyalty program for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for ser ices provided by the hotel. Assists guests with check out payments or changes. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates.
- Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate actions and provides accurate information such as outlet hours, special VIP programs, events, etc.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient hearting or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.
Skills
- Multilingual or bilingual abilities are highly desirable to enhance client communication and guest relations.
- Exceptional customer service skills with a focus on creating memorable guest experiences through attentive service and effective communication.
- Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently.
- Strong organizational skills to manage multiple tasks efficiently in a busy environment.
- Experience with resort or hotel experience is preferred, especially in high-volume settings requiring quick problem resolution.
- Ability to operate multi-line phone systems confidently while maintaining professional phone etiquette.
Join us as a Front Desk Agent where your enthusiasm meets professional excellence! Your dedication will help craft unforgettable stays for our guests while advancing your career in the vibrant world of hospitality.
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
