Unleash Your Potential: HVAC Customer Service Representative (CSR)
Are you a people-first professional with a calm voice, quick thinking, and the ability to turn a problem into a win? Do you thrive in fast-paced environments and love being the person customers trust when it matters most? If you’re organized, confident, and great on the phone—we want you on our team.
At TRU72 Heating & Cooling, we believe comfort starts with the first call. We’re looking for a Customer Service Representative (CSR) who brings professionalism, empathy, and hustle to every customer interaction—while helping drive the heartbeat of a growing HVAC company.
The Role: Be the Voice of TRU72
This is not a call-center script job. You are the first impression, the problem-solver, and the glue between our customers and our technicians.
Answer & Assist: Handle inbound customer calls with confidence, empathy, and clarity—turning concerns into scheduled solutions.
Schedule Like a Pro: Book service calls, maintenance visits, and estimates while maximizing technician efficiency.
Build Trust: Calm frustrated customers, set expectations, and reinforce why TRU72 is the right choice for their home comfort.
Communicate Clearly: Relay accurate information between customers, technicians, and leadership.
Stay Organized: Maintain clean notes, follow-ups, and customer records in our CRM.
Grow with Us: Participate in team huddles, training, and process improvements as we scale.
What You Bring to the Table
Customer-Focused Mindset: You genuinely care about helping people and making their day easier.
Strong Communication Skills: Clear, friendly, and confident on the phone and in writing.
Composure Under Pressure: You stay cool when things get busy or customers are stressed.
Reliability & Ownership: You show up prepared, on time, and take pride in your work.
Tech-Savvy: Comfortable using scheduling software, CRM systems, and basic office tools.
HVAC or Home Services Experience: A plus—but we’ll train the right person.
Competitive Pay & Growth Opportunity
We reward reliability, performance, and professionalism.
Pay: Competitive hourly wage (based on experience)
Incentives: Performance bonuses tied to booking, customer satisfaction, and team goals
Stability: Year-round work with a growing, respected HVAC company
Why Join the TRU72 Team?
We take care of our people—because they take care of our customers.
Work-Life Balance: PTO and paid holidays starting day one
Career Growth: Clear paths for advancement and internal promotion
Training & Development: Paid training, coaching, and professional development
Culture: A tight-knit, values-driven team that has each other’s backs
Ready to Be the Voice That Makes the Difference?
If you’re tired of dead-end office jobs and want a role where your professionalism, personality, and problem-solving actually matter—TRU72 is the place for you.
Job Type: Full- time
Benefits Include:
- Flexible scheduling
- Opportunities for advancement
- Paid training
- Professional development assistance
- Referral program
Pay: $16.00 - $22.00 per hour
Work Location: In person
