Job Overview
As part of our team, you will be trusted with a wide range of responsibilities and will play an important role in providing exceptional customer service while supporting our daily office operations. We value teamwork, reliability, and a willingness to take ownership of your work. The ideal candidate has strong customer service and administrative experience, communicates professionally, and is committed to delivering accurate, timely support to both our customers and our team.
Duties
- Serve as the primary point of contact for daily communications with customers and vendors, ensuring a seamless flow of information.
- Understand the full product lineup and assist customers through product selection and customization as needed.
- Respond promptly to sales order inquiries, providing detailed information on lead times and other product-related queries.
- Process sales orders efficiently, emphasizing accuracy and adherence to customer preferences and instructions.
- Communicate with customers regarding POP material needs, ensuring each customer receives up-to-date materials.
- Maintain up-to-date upholstery collections and swatches, alerting customers of changes and sending new materials.
- Assist the warehouse and customers with scheduling outgoing shipments and pickups.
- Pick and pack small goods, along with sales and marketing materials to be shipped from the office.
- Prepare shipping documents.
- Process customer invoices accurately and in a timely manner.
- Perform general accounting tasks, such as vendor invoice entry and application of payment receipts.
- Collaborate with team members on various tasks, including ad-hoc data entry projects.
- Maintain and update customer and vendor records in the Odoo system, understanding the implications of tasks undertaken within the system.
- Understand the claims process (freight vs. manufacturer) and how to administer the system to collect the data.
- Participate actively in bi-annual trade shows in High Point, NC, and other locations.
- Contribute to maintaining a functional and aesthetically pleasing office environment, aligning with Luonto's values.
Qualifications
- Bachelor's degree (preferred).
- Minimum of 3 years of customer service and/or administrative experience required.
- Excellent organizational skills with attention to detail.
- Friendly and positive approach to work and communication.
- Proficiency in macOS, Microsoft Office, Google Workspace, and Odoo.
- Ability to adapt and learn quickly, demonstrating a proactive approach to diverse responsibilities.
At Luonto Furniture, we are keen to foster a diverse team where individuals have the freedom to contribute across various spheres of the business. If you are enthusiastic about joining a company with a rich history and a promising future, we would be delighted to review your application.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 3+ years of customer service experience?
- Do you have 3+ years of administrative experience?
- Please confirm that you have considered the daily commute to our office and are confident it will be sustainable for you long-term.
- This position requires daily interaction with customers, vendors, and coworkers. Do you enjoy working with people and providing excellent customer service?
Work Location: In person
