Sales Representative, Business Development Center
Position Overview
Jeff Schmitt Auto Group has been providing excellent automobile sales and service to the Dayton community since 1946. Our mission is to be the premier automotive home for drivers in the Dayton, OH area by offering a vast selection of new and used vehicles, exceptional customer service, and a personalized, "customer-first" car-buying experience. Our goal is to ensure total customer satisfaction while acting as a supportive community partner.
We are looking to expand our Internet Sales and Business Development Team, with an opening at our Fairborn, OH location. This is a full-time on-site position that includes Saturdays and some Holidays.
This role serves as the first point of contact for customers who inquire online, by phone, text, chat, or through third-party lead sources. Success in this position requires a positive attitude, attention to detail, the ability to think outside the box, and a commitment to delivering an outstanding customer experience while helping customers connect with the appropriate dealership resources.
Responsibilities
- Respond promptly and professionally to inbound sales inquiries via phone, email, text, and internet leads.
- Schedule and confirm appointments for customers with the sales team.
- Maintain accurate customer records and follow-up activities within the CRM.
- Follow dealership processes while adapting to changing customer needs and market conditions.
- Handle customer questions, concerns, and requests with professionalism and empathy.
- Meet or exceed individual and team performance goals related to appointments, sales, customer satisfaction, and lead response times
Qualifications
- Strong verbal and written communication skills are required.
- Ability to think creatively and adapt quickly in a constantly evolving environment.
- Comfortable multitasking and managing a high volume of customer interactions.
- Positive attitude and a team-first mentality.
- Basic computer proficiency and willingness to learn dealership software and CRM systems.
- Previous customer service, call center, sales, or automotive experience is preferred but not required.
What We Offer
- Monthly performance-based bonus opportunities.
- Paid training
Pay: $45,000.00 - $60,000.00 per year
Work Location: In person
