Front Desk / Salon ReceptionistJob Overview
Martin’s Hair Studio is seeking a friendly, dependable, patient, and organized Front Desk / Salon Receptionist to help support the daily operations of our salon.
Our salon is located inside Garden Spot Village, a retirement community in New Holland, Pennsylvania, and we have the privilege of serving many older adults. We are looking for someone who genuinely enjoys working with seniors and is patient, kind, respectful, and willing to provide a little extra assistance when needed.
Our salon has a friendly and welcoming atmosphere. While the pace is generally comfortable, there are times when the front desk can become busy and several things may need attention at once. The ideal person can comfortably multitask, stay organized, and remain friendly and patient during these busier periods.
The front desk is a very important part of our clients’ experience. You are often the first person a client sees when they arrive and the last person they see before they leave. Your smile, attitude, and willingness to help set the tone for their entire visit. We want every client to feel welcomed, valued, and cared for from the moment they walk through the door. At the same time, the front desk plays an important role in keeping the daily operations of the salon organized and running smoothly.
Responsibilities
- Greet clients warmly and help create a friendly, welcoming experience
- Answer incoming phone calls and assist clients in a patient and professional manner
- Check salon email and incoming mail and handle or distribute items appropriately
- Check clients in and out for their appointments
- Schedule, reschedule, cancel, and adjust appointments accurately and confidently, paying close attention to service times, stylist availability, and client needs. Double-check scheduling details and take ownership of correcting mistakes when they occur
- Manage several tasks when needed while staying organized and providing friendly customer service
- Process cash, check, and credit card payments accurately
- Count money and make change accurately
- Maintain an accurate cash drawer throughout the day
- Balance and close the cash drawer at the end of the business day
- Make sure all cash, checks, credit card transactions, and other payments are properly entered before closing
- Create and process client invoices as needed
- Review, organize, and pay business invoices as directed
- Maintain accurate client information and appointment records
- Assist clients with questions regarding appointments, services, invoices, and payments
- Communicate messages and important information to stylists and other salon staff
- Assist hairstylists and other team members as needed throughout the day
- Help maintain an organized and welcoming front desk and reception area
- Wash, dry, and fold salon towels and capes as needed
- Assist with light cleaning to help keep the salon neat and welcoming
- Assist with retail product sales and basic inventory organization
- Complete assigned opening and closing responsibilities
- Help ensure daily front desk responsibilities are completed before the end of each shift
- Take initiative with routine tasks and help wherever needed to keep the salon running smoothly
Qualifications & Skills
- Must enjoy working with older adults
- Patient, kind, respectful, and willing to help others
- Friendly and comfortable talking with clients
- Able to multitask and stay organized during busier periods
- Comfortable handling occasional interruptions and changing priorities
- Strong attention to detail and a sense of personal responsibility for accuracy. Willing to double-check work, ask questions when unsure, and take ownership of mistakes
- Open to feedback and willing to learn from it. We value someone who takes instructions and corrections seriously, understands why accuracy matters, and makes an effort not to repeat the same mistakes
- Comfortable counting money, making change, and handling payments accurately
- Comfortable balancing and closing a cash drawer
- Basic math skills
- Strong communication and telephone skills
- Dependable and punctual
- Comfortable using computers, email, scheduling software, and point-of-sale systems
- Willing and able to learn new systems and procedures
- Previous customer service, receptionist, retail, office, or cash-handling experience is preferred
- Previous salon or appointment-scheduling experience is helpful but not required
The Person We Are Looking For
We are looking for someone who is naturally friendly, helpful, and comfortable working with people.
Because we serve many seniors, patience is especially important. Some clients may need a little extra time or assistance, and we want someone who enjoys providing that help and makes every client feel welcome.
There will also be times when the salon gets busy. The phone may ring while a client is checking out or someone else is waiting to schedule an appointment. We don't expect everything to be done at once. We simply need someone who can stay organized, prioritize what needs attention, and continue treating everyone with patience and kindness.
We also believe that accountability and a willingness to learn are important. Everyone makes mistakes from time to time. What matters to us is having someone who cares when something goes wrong, listens to feedback, takes responsibility, corrects the issue when possible, and learns from it going forward.
Most importantly, we want someone who enjoys being part of a team, takes pride in their work, and helps make Martin's Hair Studio a welcoming place for both our clients and staff.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Commute:
- New Holland, PA 17557 (Required)
Work Location: In person
