Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.
Job Description
The Medical Assistant (MA) will support and facilitate clinic operations by performing clinical, clerical, and technical duties, including patient rooming, documentation during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and flexing to administrative support when needed. This role requires strong communication skills, clinical competence, and the ability to work both independently and collaboratively to ensure an optimal care experience for patients and families.
Key Responsibilities:
Patient Care
Escort patients from waiting room(s) to exam room(s), confirming date of birth and ensuring patients are in the proper attire required for their visit
At relevant sites, MAs will walk patients to radiology or POPs rooms/waiting areas, in addition to rooming for clinic
Obtain patient vitals (height, weight, temperature, pulse, BP, etc.), draw blood, and conduct basic medical history (including chief complaint, medication history, social history, and family history)
Monitor and report patient condition throughout their visit
Ensure infection prevention protocols are followed
Conduct Telehealth intake tasks – document vitals, medical history, and encounter details
Escort patients to check out and update rooming status in Epic
Communication
Monitor Epic DAR and communicate with all relevant teams (front desk, radiology, POPs, etc.) to ensure timely rooming and patient handoffs
Direct physicians and APPs to patient rooms based on Epic DAR status
Communicate effectively with patients, families, and other staff
Provide patients with updates on delays, next steps, and answer non-clinical questions
Assist in patient education regarding casting care, surgical prep, and discharge instructions
Maintain patient confidentiality
Administrative/Operational Tasks
Prepare exam rooms daily; stock and maintain supplies and equipment
At relevant sites, support cast room setup, cleaning, and supply management
Troubleshoot clinical equipment and coordinate service as needed
Participate in outreach clinics and support continuity of care initiatives
Prepare and manage Telehealth rooms and equipment
Accurately input patient data (vitals, medications, allergies, immunizations, and intake notes) into Epic
Compile and share departure summaries with patients
Support follow-up scheduling and direct patients
Perform clerical duties including copying, faxing, scanning, and other correspondence handling
Clean exam rooms between patients
Support Physician Clinic order entry process according to established SCMG guidelines and workflows
Professional Development
Maintain current CMA and Basic Life Support (BLS) certifications
Attend required meetings, in-services, and complete ongoing education, and competency training
Participate in department performance improvement and safety training
Required Qualifications:
Medical Assistant Certification
Acceptable certifications include, but are not limited to: CMA, RMA, CCMA, NCMA Required in states where certification is mandated by law or regulation. In non-mandated states, certification is preferred but not required.
Basic Life Support (BLS) Required within 30-90 days of hire
Preferred Qualifications:
1 year Pediatric/Ambulatory Care
EMR Systems
Spanish proficiency
Familiarity with Microsoft Office tools, HIPAA, infection control, and patient safety protocols
The pay range for this position is $17.97 - $26.96. Compensation is determined based on years of relevant experience and departmental equity.
