Receptionist / Client Experience Coordinator
Kaado MD is seeking a polished, professional, and highly organized Receptionist / Client Experience Coordinator to join our expanding luxury medical aesthetics practice as we prepare for continued growth and our new location.
This position is an important front-facing role within the practice. The Receptionist / Client Experience Coordinator is often the first and last point of contact for our patients and plays a key role in creating a warm, professional, and elevated experience.
The ideal candidate will be friendly, well-spoken, dependable, detail-oriented, and able to work confidently in a fast-paced medical aesthetics environment.
Responsibilities include:
Greeting patients warmly and professionally upon arrival.
Answering phones and assisting with patient inquiries.
Scheduling, confirming, and managing appointments.
Assisting with patient check-in and check-out.
Collecting payments and supporting accurate invoice processing.
Helping patients understand basic office policies, appointment requirements, and general treatment information.
Maintaining a clean, organized, and welcoming reception area.
Communicating effectively with providers, management, and the back-office team.
Supporting daily patient flow and helping the schedule run smoothly.
Assisting with follow-up calls, appointment reminders, and general administrative tasks.
Maintaining patient confidentiality and following all practice policies and procedures.
Representing Kaado MD with professionalism, discretion, and a strong focus on client experience.
Ideal candidate:
Professional, polished, and personable.
Strong communication and phone skills.
Reliable, punctual, and organized.
Comfortable multitasking in a busy environment.
Able to remain calm, warm, and professional under pressure.
Experienced in customer service, hospitality, medical office, luxury retail, or aesthetics.
Interested in beauty, wellness, aesthetics, and luxury patient care.
Excited to grow with an expanding practice.
Compensation: $18–$20 per hour, based on experience. Higher compensation may be considered for candidates with strong medical office, luxury hospitality, aesthetics, or front desk leadership experience.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
