We are looking for a professional and customer-focused Customer Service Manager to join our insurance team. This fully in-person position is responsible for assisting clients with policy questions, customer service needs, renewals, cancellations, policy updates, and overall account support. The ideal candidate has strong communication skills and the ability to provide excellent service through phone, email, and face-to-face interactions while independently resolving customer concerns and providing high-level customer support.
Responsibilities
- Answer inbound customer calls and emails
- Assist clients with insurance questions and coverage information
- Process policy updates, changes, renewals, and cancellations
- Assist with policy changes and completion of policies when needed
- Handle customer complaints and resolve issues professionally and efficiently
- Provide high-level customer support and resolve problems independently
- Make outbound calls regarding renewals, policy needs, and follow-ups
- Maintain accurate customer and policy records
- Assist walk-in clients with service requests and policy support
- Communicate with insurance carriers when needed
- Ensure all customer interactions are handled professionally and efficiently
- Maintain confidentiality and compliance with insurance regulations
- Support customer retention through proactive service and relationship management.
Preferred Qualifications
- Insurance license required
What We Offer:
- Consistent weekday schedule with no weekends
- Supportive and team-oriented work environment
- Opportunity for bonuses
- Paid time off and paid holidays!
Pay: $50,000.00 per year
Benefits:
Work Location: In person
