Tailored Care LLC – Home Care Agency
Where Compassion Meets Accountability
At Tailored Care, we believe exceptional care begins with exceptional people. We are seeking a highly organized, dependable, and service-oriented Receptionist / Administrative Assistant to serve as the first point of contact for our clients, caregivers, referral partners, and team members.
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in creating order, organization, and positive experiences.
About Tailored Care
Tailored Care is built on our C.A.R.E. Values:
Compassion – We treat every client, family, and team member with kindness and empathy.
Accountability – We do what we say we will do and take ownership of our responsibilities.
Respect – We communicate professionally and value the dignity of every individual.
Excellence – We continuously strive to provide the highest level of service and care.
If these values describe how you naturally operate, we would love to meet you.
Position Summary
The Receptionist / Administrative Assistant plays a critical role in keeping our office running smoothly. This position supports daily operations, assists leadership, helps coordinate communication, and ensures a professional experience for clients, caregivers, and visitors.
The ideal candidate is:
- Organized and detail-oriented
- Friendly and professional
- Reliable and dependable
- Comfortable managing multiple priorities
- Strong with technology and office systems
- Able to maintain confidentiality and professionalism at all times
Primary ResponsibilitiesFront Office & Reception
- Answer and direct incoming phone calls
- Greet visitors and create a welcoming environment
- Monitor and respond to emails
- Manage incoming and outgoing mail
- Maintain office organization and cleanliness
Administrative Support
- Assist with scheduling and calendar management
- Prepare, organize, and scan documents
- Maintain employee and client files
- Support management with special projects and administrative tasks
Caregiver & Client Support
- Communicate professionally with caregivers and clients
- Assist with call-offs and staffing communication as directed
- Document interactions accurately
- Support scheduling and operational teams when needed
Data Entry & Systems Management
- Maintain accurate records within agency software systems
- Update employee and client information
- Assist with reporting and tracking spreadsheets
- Ensure documentation is complete and organized
QualificationsRequired
- High school diploma or equivalent
- Minimum 2 years of administrative, receptionist, customer service, or office experience
- Strong computer skills (Microsoft Office, Google Workspace, email)
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to handle confidential information appropriately
- Reliable transportation
- Valid driver’s license
Preferred
- Healthcare, home care, or medical office experience
- Experience working with scheduling software
- Experience supporting multiple departments or leaders
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
