Location: Houston(Memorial City)
Reports To: Operations Managers
Experience Required: 2 years working in luxury hotels
Markets: Houston (Memorial City)
Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.
Hotel ZaZa Memorial City is seeking a polished, service-driven, and experienced Front Desk Agent to join our dynamic front office team. As a Front Desk Agent, you play a critical role in setting the tone for the guest experience—leading by example, elevating service standards, and ensuring seamless daily operations at the front desk.The ideal candidate is confident, detail-oriented, and passionate about creating memorable first and lasting impressions.
This position requires full schedule flexibility, including the ability to work evenings, weekends, and holidays based on business demands. Open availability is essential to support a 24/7 operation and ensure consistent leadership coverage at the front desk.
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Welcome guests with professionalism, warmth, and genuine hospitality reflective of the ZaZa brand
- Lead by example in delivering exceptional guest experiences from arrival through departure
- Serve as a front desk leader during shifts, providing guidance and support to front desk agents
- Oversee daily front desk operations, ensuring efficiency, accuracy, and service consistency
- Handle guest check-in/check-out processes, upgrades, and special requests with precision
- Proactively resolve guest concerns with urgency, professionalism, and sound judgment
- Support VIP arrivals, special events, and high-profile guest interactions
- Ensure compliance with brand standards, operational procedures, and service expectations
- Assist with training, coaching, and mentoring new and existing front office associates
- Collaborate with housekeeping, valet, concierge, and F&B teams to ensure a seamless guest journey
- Monitor room inventory, availability, and upsell opportunities to maximize revenue
- Step in for leadership support in the absence of the Front Office Manager as needed
- Maintain a polished front desk environment consistent with ZaZa’s luxury aesthetic
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Minimum 2–3 years of front desk experience in a luxury or upscale hotel environment
- Prior lead or supervisory experience strongly preferred
- Strong knowledge of hotel systems (PMS experience required; Opera preferred)
- Exceptional communication, leadership, and interpersonal skills
- Proven ability to handle high-volume environments while maintaining service excellence
- Strong problem-solving skills with the ability to make sound decisions independently
- High attention to detail and organizational excellence
- Professional, polished appearance and demeanor aligned with the ZaZa brand
- Flexibility to work evenings, weekends, and holidays as business demands require
At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.
No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.
